UW Service Specialist -Mid

Arch Global Services; Manila; On-site; PHP 300,000 - 420,000; Full time

Job summary

Arch Insurance Group Inc. is seeking an Operations Associate to interpret, analyze, and process activities supporting property and casualty insurance operations. The role requires high accuracy and meeting service levels and sits within the FINPRO team.

The ideal candidate will handle policy issuance, endorsements, invoicing, QA, and file documentation while collaborating across teams and with customers to ensure timely deliverables. Bachelor's degree is required.

Qualifications

• Bachelor's degree required.
• Strong math and analytical skills are essential.
• Excellent problem-solving ability demonstrated in prior roles.
• Proficiency with MS Excel and its practical applications.
• Organized and methodical approach to tasks is expected.
• Willingness to learn and adapt in a dynamic environment.
• Collaborative team player with a positive attitude.

Responsibilities

• Policy Issuance
• Endorsement Issuance
• Vendor invoicing
• Quality Assurance
• Rating/Quoting support
• Policy file documentation
• File Set Ups
• User Acceptance Testing
• File Audits
• Interact with team and customers to complete deliverables
• Communicate issues or queries on a timely basis for quick resolutions
• Assist with troubleshooting and improving processes as needed

Skills

Math & analytics

Problem solving

Excel proficiency

Organized & methodical

Willingness to learn

Team player

Education

Bachelor's Degree

Tools

MS Excel

MS Word

Job description

With a company culture rooted in collaboration, expertise and innovation, we aim to promote progress and inspire our clients, employees, investors and communities to achieve their greatest potential. Our work is the catalyst that helps others achieve their goals. In short, We Enable Possibility.

Job Description

The operations associate is responsible for interpreting, analyzing, and processing various activities in support of property and casualty insurance operations. The candidate will need to perform activities with a high degree of accuracy and consistently meet service level requirements. This position will be part of the

FINPRO team Tasks/Responsibilities

• Policy Issuance
• Endorsement Issuance
• Vendor invoicing
• Quality Assurance
• Rating/Quoting support
• Policy file documentation
• File Set Ups
• User Acceptance Testing
• File Audits
• Interact with team and customers to complete deliverables
• Communicate issues or queries on a timely basis to ensure quick resolutions
• Assist with troubleshooting and improving processes, as needed Required

Skills/Experience

• Strong math and analytical skills
• Excellent problem-solving ability
• Excellent proficiency with MS Excel & ability to apply it
• Organized & methodical approach to tasks
• Ability and willingness to learn
• Collaborative teammate with positive attitude

Technical Skills

Proficiency in Microsoft Excel and Microsoft Word

Optional Requirements

• Strong verbal/written communication with fluency in the English language
• Analytical and problem solving ability
• Detail and quality minded
• Collaborative and team-oriented with ability to execute within an international team
• Excellent communication and interpersonal skills
• Flexible with changing requirements and ability to learn new processes quickly

Education

Bachelor's Degree

14400 Arch Insurance Group Inc.