Business Operations Associate

Arch Global Services Philippines; Manila; On-site; PHP 279,000 - 502,000; Full time

Job summary

Arch Global Services Philippines Inc. is seeking an Operations Analyst to interpret and analyze data, supporting property and casualty insurance operations. You will process transactions with accuracy, meet SLAs, and collaborate with a global team.

The role emphasizes strong communication, analytical skills, and proficiency with Excel and Office Suite to prepare reports and support ongoing processes.

Qualifications

• Proficiency with Excel, Word, and Office Suite.
• Strong English communication and professional writing.
• Analytical mindset with attention to detail and quality.

Responsibilities

• Interpret data, analyze results and process transactions across systems.
• Support submission clearance, rating, issuance, and compliance tasks.
• Prepare and issue documents and reports per specifications.
• Interact with team and customers to complete deliverables.
• Escalate issues and contribute to process improvements.

Skills

Communication

Analytical thinking

Attention to detail

Team collaboration

Interpersonal skills

Adaptability

Education

Bachelor’s degree

Tools

Microsoft Excel

Microsoft Word

Microsoft Office Suite

Job description

With a company culture rooted in collaboration, expertise and innovation, we aim to promote progress and inspire our clients, employees, investors and communities to achieve their greatest potential. Our work is the catalyst that helps others achieve their goals. In short, We Enable Possibility.

Job Description

The operations analyst is responsible for interpreting, analyzing, and processing various activities in support of property and casualty insurance operations. The candidate will need to perform activities with a high degree of accuracy and consistently meet service level requirements.

Tasks/Responsibilities

• Interpret data, analyze results and process transactions in various systems in support of the following areas:
  • Submission Clearance
  • Policy & Endorsement rating and Issuance
  • Compliance
  • Auto
  • Other operations, as needed
• Prepare and issue documents and reports accurately, as per specifications
• Interact with team and customers as required to complete deliverables
• Communicate issues or queries on a timely basis to ensure quick resolution
• Assist with troubleshooting and improving processes, as needed

Required Skills/Experience

• Microsoft Excel/Word
• Microsoft Office Suite

Desired Skills/Experience:

• Strong verbal/written communication with fluency in the English language
• Strong analytical and problem-solving ability
• Detail and quality minded
• Collaborative and team-oriented with ability to execute within an international team
• Superior knowledge of Excel and Word
• Excellent communication and interpersonal skills
• Flexible with changing requirements and ability to learn new processes quickly

Education

• Bachelor’s degree

Do you like solving complex business problems, working with talented colleagues and have an innovative mindset? Arch may be a great fit for you. 10400 Arch Global Services (Philippines) Inc.