USRN Training Specialist: Utilization Mgmt Coach

Level Up Business Process Outsourcing Services OPC

Manila

On-site

PHP 446,000 - 614,000

Full time

3 days ago

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Benefits offered by this job

Commission

Incentives

Flexible Hours

Job summary

Level Up Talent Solutions is seeking a Lean-Pro USRN Training Specialist to support training delivery for a non-voice healthcare operations account in Manila. You will facilitate sessions, reinforce Utilization Management process knowledge, and ensure trainee readiness.

The ideal candidate is an active USRN with BPO/CPO Utilization Management experience and strong communication, presentation, and training materials management skills for this on-site role in a fast-paced healthcare environment.

Qualifications

Active USRN license from any U.S. state.
At least 1 to 2 years of BPO/CPO Utilization Management experience.
Strong facilitation, communication, and presentation skills.

Responsibilities

Facilitate new hire, process, refresher, and upskilling training sessions.
Deliver training related to Utilization Management, clinical review, documentation, and account workflows.
Help trainees understand process standards, quality expectations, and performance metrics.
Prepare, update, or organize training materials, job aids, assessments, and references.
Monitor trainee progress and provide feedback during training periods.
Coordinate with operations and quality teams to address learning gaps.
Maintain training documentation, attendance records, and learner progress updates.