USRN Training Specialist - Healthcare Utilization Ops

Level Up Business Process Outsourcing Services OPC; Davao del Sur; On-site; PHP 335,000 - 670,000; Full time

Benefits offered by this job

Commission, Incentives

Flexible Hours

Job summary

Level Up Business Process Outsourcing Services OPC is seeking a Lean-Pro USRN Training Specialist to support training delivery for a non-voice healthcare operations account. You will facilitate sessions, reinforce Utilization Management knowledge, and guide trainees through clinical expectations and account workflows.

The ideal candidate is an active USRN with BPO/CPO Utilization Management experience and strong communication, presentation, and training material management skills.

Qualifications

• Active USRN license from any U.S. state.
• 1–2 years of BPO/CPO Utilization Management experience.
• Strong facilitation, communication, and presentation skills.
• Able to explain clinical and healthcare process concepts clearly.
• Organized and capable of managing training materials, assessments, and learner progress.

Responsibilities

• Facilitate new hire, process, refresher, and upskilling training sessions.
• Deliver training related to Utilization Management, clinical review, documentation, and account workflows.
• Help trainees understand process standards, quality expectations, and performance metrics.
• Prepare, update, or organize training materials, job aids, assessments, and references.
• Monitor trainee progress and provide feedback during training periods.
• Coordinate with operations and quality teams to address learning gaps.
• Maintain training documentation, attendance records, and learner progress updates.

Skills

Facilitation

Communication

Presentation

Utilization Management experience

Education

Active USRN license (state-wide)

Job description

Level Up Business Process Outsourcing Services OPC is seeking a Lean-Pro USRN Training Specialist to support training delivery for a non-voice healthcare operations account. You will facilitate sessions, reinforce Utilization Management knowledge, and guide trainees through clinical expectations and account workflows.

The ideal candidate is an active USRN with BPO/CPO Utilization Management experience and strong communication, presentation, and training material management skills.