Healthcare Specialist (USRN) - Metro Manila

WNS; Metro Manila; On-site; PHP 256,680 - 357,120; Full time

Benefits offered by this job

Structured career path

Free HMO coverage for you and depend {

Job summary

WNS in the Philippines is seeking a Site CSR to support healthcare providers by making outbound and handling inbound calls. The role covers guidance on participation, registration, login, and understanding scoring results, ensuring smooth interactions with facilities and staff.

Ideal candidates hold valid PRC and USRN licenses with bedside experience and can work night shifts, including graveyard, as well as holidays and weekends. Immediate availability is preferred.

Qualifications

• PRC and USRN licenses required, with at least 2 years bedside experience.
• Minimum 2 years of triage phone handling experience.
• Healthcare setting experience preferred (ER/OR/Medical-Surgical/ICU, etc.).
• Excellent communication skills for professional interactions with facility staff and providers.
• Willing to work night, graveyard shifts, weekends and holidays.

Responsibilities

• Make outbound calls to healthcare providers to explain participation requirements.
• Take inbound calls to answer questions on registration, login, and scoring results.
• Assist with registration and login processes and address assessments.
• Clarify questions regarding scoring results for providers and facilities.

Skills

Outbound/inbound call handling

Verbal & written communication

Healthcare domain knowledge

Night/graveyard shift availability

Holidays/weekends availability

Job description

Company Description

WNS, part of Capgemini, is an Agentic AI-powered leader in intelligent operations and transformation, serving more than 700 clients across 10 industries, including Banking and Financial Services, Healthcare, Insurance, Shipping and Logistics, and Travel and Hospitality. We bring together deep domain excellence – WNS’ core differentiator – with AI-powered platforms and analytics to help businesses innovate, scale, adapt and build resilience in a world defined by disruption.

Our purpose is clear: to enable lasting business value by designing intelligent, human‑led solutions that deliver sustainable outcomes and a differentiated impact. With three global headquarters across four continents, operations in 13 countries, 65 delivery centers and more than 66,000 employees, WNS combines scale, expertise and execution to create meaningful, measurable impact.

Job Description

The Site CSR is primarily responsible for making outbound calls to and accepting inbound calls from healthcare providers to answer questions about the requirement to participate, assistance with registration and login, assessment completion and questions regarding scoring results.

Qualifications

• Active PRC and USRN License with 2 years Bedside Experience.
• At least 2 years Triage Phone handling experience.
• Preferably with ER / OR / Medical Surgical / UR / UM / Triage / ICU / Hemodialysis experience.
• Excellent verbal/written communication skills, including the ability to handle interactions with facility personnel and providers in a professional manner.
• Good knowledge in Healthcare or Medical domain.
• Willing to work on shifting schedule – night and graveyard shift.
• Willing to work on holidays / weekends.
• Can start ASAP.

Benefits and Company Perks

• Structured career path
• Growing and expanding team – more internal career progression opportunities for all
• Safe work environment
• Free HMO Coverage from Day 1, including your dependents
• Skills Training opportunities
• Paid Leaves
• Annual appraisal