Clinical Supervisor (USRN)

Stark Asia Solutions Inc.; Makati; On-site; PHP 670,000 - 1,004,000; Full time

Benefits offered by this job

Performance Bonus

Incentives

Retirement Plan

HMO from day 1

Medical/Dental Reimbursement

Up to 25 Wellness Leaves

Wellness Leave encashment

Job summary

A healthcare solutions provider in Makati is seeking a Clinical Operations Supervisor to manage and mentor US-licensed Clinical Nurses. The role includes monitoring performance, ensuring compliance with regulations, and supporting nurses transitioning to a telehealth environment. Candidates should hold active PHRN and USRN certifications and have prior supervisory experience in a healthcare BPO or clinical setting. Perks include a retirement plan and comprehensive health benefits.

Qualifications

• At least 1–2 years supervisory or team lead experience.
• Background in healthcare BPO, telehealth, or clinical call center.
• Background in healthcare BPO, telehealth, or clinical call center.
• Strong leadership and communication skills.

Responsibilities

• Manage, coach, and mentor a team of US-licensed Clinical Nurses.
• Monitor and drive key performance indicators (KPIs).
• Serve as the first point of leadership escalation.
• Guide nurses transitioning into a US telehealth setting.
• Identify workflow inefficiencies and implement improvements.
• Ensure adherence to HIPAA regulations and clinical guidelines.

Skills

Team Leadership

Coaching

Communication Skills

Operational Performance Monitoring

Compliance Oversight

Education

Active PHRN and USRN certification

Job description

Overview

On-site - Makati 1-3 Yrs Exp Bachelor Full-time

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Job Description

Employee Recognition and Rewards

Performance Bonus, Incentives

Government Mandated Benefits

Insurance Health & Wellness

HMO

Work-Life Balance

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Shift: 9 PM – 6 AM (Graveyard)

Start Date: ASAP

Qualifications

• Active PHRN and USRN (Mainland)
• At least 1–2 years supervisory or team lead experience
• Background in healthcare BPO, telehealth, or clinical call center
• Strong leadership and communication skills

Job Description

• Team Leadership & Coaching: Manage, coach, and mentor a team of US-licensed Clinical Nurses. Conduct regular 1:1s, performance reviews, and provide constructive feedback to ensure high-quality patient interactions.
• Operational Performance: Monitor and drive key performance indicators (KPIs) such as schedule adherence, average handle time (AHT), quality assurance (QA) scores, and successful MTM completion rates.
• Escalation Management: Serve as the first point of leadership escalation for complex patient interactions, technical issues, or workflow roadblocks.
• Transition Support: Actively guide and support nurses transitioning from local bedside practice into a highly regulated US telehealth setting, ensuring they build confidence in telephonic patient care.
• Process Improvement: Collaborate with the Operations Manager and SMEs to identify workflow inefficiencies and implement process improvements.
• Compliance Oversight: Ensure the team strictly adheres to HIPAA regulations, data privacy laws, and MTM clinical guidelines.

Perks and Benefits:

• Retirement Plan
• HMO from day 1 of employment
• Medical/Dental Reimbursement
• Up to 25 Wellness Leaves
• AnnuallyWellness Leave encashment (non-taxable)

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