Healthcare Virtual Assistant – Insurance & Authorization Coordinator (Onsite)

Snapscale; Davao City; On-site; PHP 279,000 - 469,000; Full time

Benefits offered by this job

Health Maintenance Organization (HMO)

Government-mandated benefits

13th month pay

Night differential pay

Transportation allowance

Perfect attendance bonus

Other employee incentives

Yearly salary increase

Free lunch everyday

Opportunities for career growth and开发

Job summary

Snapscale is seeking an experienced Healthcare Virtual Assistant (HVA) to support a US-based home health organization with insurance verification, prior authorizations, and healthcare administrative tasks.

The ideal candidate will communicate professionally with patients, providers, insurers, and other healthcare stakeholders, while maintaining accurate patient records and completing daily workflows with precision. This onsite role in Davao offers growth opportunities and supportive environment.

Qualifications

• Prior hands-on experience with insurance verification and prior authorization processing.
• Experience in a US-based healthcare setting is highly preferred.
• Strong communication and organization in English.

Responsibilities

• Perform insurance verification for home health patients
• Process and submit prior authorization requests
• Follow up on pending prior authorizations and insurance-related requests
• Coordinate with healthcare providers, physician offices, and laboratories as needed
• Manage patient follow-ups and recalls related to authorization and care workflows
• Maintain accurate patient records and healthcare documentation
• Provide general clerical and administrative support related to insurance and authorization workflows
• Send HIPAA-compliant emails and messages
• Send secure reminders for laboratory work, procedures, and other patient needs
• Monitor assigned tasks and ensure daily workflows are completed accurately and on time
• Run and maintain reports as required
• Communicate clearly and professionally with patients, providers, and other healthcare stakeholders

Job description

About the Role:

Snapscale is looking for an experienced

About the Role:

Snapscale is looking for an experienced Healthcare Virtual Assistant (HVA) to support a US-based home health organization with insurance verification, prior authorization, patient follow-ups, and healthcare administrative tasks.

The ideal candidate has hands-on experience with insurance verification and prior authorization processing and understands the importance of accuracy, follow-through, and completing daily task-driven workflows. This role requires someone who can communicate professionally with patients, healthcare providers, insurance companies, and other healthcare stakeholders.

Responsibilities may include:

• Perform insurance verification for home health patients
• Process and submit prior authorization requests
• Follow up on pending prior authorizations and insurance-related requests
• Coordinate with healthcare providers, physician offices, and laboratories as needed
• Manage patient follow-ups and recalls related to authorization and care workflows
• Maintain accurate patient records and healthcare documentation
• Provide general clerical and administrative support related to insurance and authorization workflows
• Send HIPAA-compliant emails and messages
• Send secure reminders for laboratory work, procedures, and other patient needs
• Monitor assigned tasks and ensure daily workflows are completed accurately and on time
• Run and maintain reports as required
• Communicate clearly and professionally with patients, providers, and other healthcare stakeholders

Perks:

• Health Maintenance Organization (HMO)
• Government-mandated benefits
• 13th month pay
• Night differential pay
• Transportation allowance
• Perfect attendance bonus
• Other employee incentives
• Yearly salary increase
• Free lunch everyday
• Opportunities for career growth and development
• Fun and supportive working environment

Requirements:

• Prior hands-on experience with insurance verification and prior authorization processing is required
• Previous experience in a US-based healthcare setting is highly preferred
• Experience working with home health agencies or physician offices is strongly preferred
• Strong understanding of insurance authorization workflows and follow-up processes
• Experience handling patient records and healthcare documentation
• Strong verbal and written English communication skills
• Highly organized, detail-oriented, and task-driven
• Able to manage daily tasks independently and consistently meet deadlines
• Comfortable communicating with patients, healthcare providers, physician offices, laboratories, and other stakeholders
• Proficient in using computers, email, Microsoft Teams, and other administrative systems
• Willing to learn and work with client-provided healthcare and communication systems
• Must be willing to work onsite in Davao