US Payroll Tech Support Specialist – On-Site QC

TASQ Staffing Solutions Inc.; Quezon City; On-site; Full time

Benefits offered by this job

Performance Bonus

Incentives

Government Mandated Benefits

Free HMO

Night Differential

Job summary

A staffing solutions company in Quezon City is seeking a Technical Support Representative for a US Payroll account. The ideal candidate will assist customers with inquiries, troubleshoot technical issues, and provide comprehensive guidance. Applicants should be high school graduates, have experience in an international voice account, and be fluent in English. This role is on-site and entails working on a shifting schedule, offering incentives and performance bonuses.

Qualifications

• At least a High School Graduate (Old Curriculum) or Senior High School Graduate (New Curriculum).
• Must have at least 1 year of experience handling an international voice account.
• Fluent in both spoken and written English.

Responsibilities

• Assist customers with inquiries related to human capital management systems.
• Diagnose and troubleshoot technical issues efficiently.
• Document and track customer interactions and technical issues.

Skills

Customer service skills

Technical troubleshooting

Fluency in English

Education

High School Graduate or Senior High School Graduate

Tools

Kronos

Workday

Job description

Join a pioneering team as a Technical Support Representative for a US Payroll Account in Quezon City. You will play a crucial role in providing outstanding service to our clients by leveraging your technical expertise and customer service skills.

Key Responsibilities

• Assist customers with inquiries related to human capital management systems and services via phone, email, and chat
• Diagnose and troubleshoot technical issues efficiently
• Document and track customer interactions and technical issues within the system
• Provide comprehensive guidance and solutions to enhance user experience
• Collaborate closely with internal teams to ensure timely issue resolution
• Maintain a thorough understanding of company products and services to provide informed support
• Achieve and exceed performance targets focusing on customer satisfaction and problem resolution

Requirements

• At least a High School Graduate (Old Curriculum) or Senior High School Graduate (New Curriculum)
• Must have at least 1 year of experience handling an international voice account
• Prior experience handling human capital management tools (i.e. Kronos, Workday) is a plus
• Prior experience handling a Telco or troubleshooting is an advantage
• Must be fluent in both spoken and written English
• Amenable to work fully on-site in Quezon City
• Amenable to work on shifting schedule
• Can start ASAP

Benefits

• Free HMO
• Night Differential
• Program Incentives
• Career Growth Opportunities (Pioneer Account)

Please note that this is contingent to the final company or account you'll be profiled to.