Service Ops Associate

Solvo Global Careers; Manila; On-site; PHP 360,000 - 540,000; Full time

Job summary

Solvo Global Careers in Manila is seeking a Payroll Associate to support a growing US-based client base. You must have 1-3 years of US payroll experience, a bachelor’s degree, and the ability to process payroll accurately and on time, with a strong client-service mindset and attention to detail.

The role is fully onsite at TBPO Office, Greenhills, San Juan City, Manila. You will collaborate with Treasury, Benefits, and HRIS teams, handle inquiries, and ensure compliance across US payroll

Qualifications

• 1-3 years of payroll experience.
• US payroll knowledge and experience mandatory.
• Bachelor's degree required.
• Excellent communication skills essential.
• Onsite in Manila with no work-from-home option.

Responsibilities

• Process US payroll accurately and timely.
• Manage payroll activities for a growing client base.
• Enter and maintain HRIS data and modules.
• Respond to payroll inquiries from employees and clients.
• Generate reports for audits and compliance.
• Coordinate with Treasury, Benefits, and other teams.

Skills

US payroll knowledge

US payroll

Communication

Client-facing

Team player

Attention to detail

Escalation management

Work under pressure

Proactive

Education

Bachelor's degree

Tools

HRIS systems

Payroll software

Job description

• Strong US Payroll knowledge is mandatory. Candidates must have hands-on experience with US payroll, not just payroll experience from other regions (Kenya, UK, EMEA, Philippines, etc.).
• Prior US payroll experience is a non-negotiable requirement due to previous challenges with hires who lacked US payroll knowledge.
• Payroll system/software experience is less critical since training will be provided on internal tools.
• Excellent communication skills are one of the highest priorities.
• Ability to support a client-facing environment and work with high-profile ("major market") clients where accuracy and attention to detail are critical.
• Interactive and proactive personality.
• Team-player mentality.
• Ability to work under pressure and manage escalations professionally.
• Detail-oriented and highly accountable.
• 100% Onsite role.
• Office location: TBPO Office, Greenhills, San Juan City, Manila.
• No work-from-home option.
• Candidates should have a reasonable commute and be comfortable with Manila traffic and daily office attendance.

Candidates will regularly coordinate with:

• Treasury Team
• Benefits Team
• Workers' Compensation Team
• PTO Team
• Other payroll and operational stakeholders
• Team manages payroll across multiple US regions (East, West, Central).
• Some accounts are "major market" or top-tier clients that require elevated attention and service levels.
• Errors or payroll issues on these accounts can quickly escalations to senior leadership.

Hiring Process

• Recruiter screening.
• Candidate submits a 1-2 minute introduction video (used to evaluate communication skills).
• First interview with Rishabh Sharma.
• Final interview with the Onshore Leader and Vishal.

Hiring Timeline

• ASAP / Urgent hire.

Screening Focus Areas

• Communication and presentation skills.
• Ability to work cross-functionally and collaborate.
• Ability to handle pressure and escalations.
• Willingness to work fully onsite in Greenhills, San Juan City.
• Professionalism and client-service mindset.

Job Description

Position Summary

The Payroll Associate supports a growing client base and is responsible for payroll-related processing activities. Candidates must have 1-3 years of experience, a Bachelor's degree, and US payroll knowledge and experience, which is a mandatory requirement for this role.

Payroll Processing

• Process payroll accurately and timely in accordance with applicable laws, regulations, and company policies.
• Manage payroll activities for a growing client base.
• Pull new hire imports and timesheet imports.
• Review and process payroll adjustments, incentives, additional hours, and other approved payroll changes.
• Prepare and process off-cycle payrolls and manual checks as needed.
• Ensure accurate and timely employee payments.

Payroll Administration

• Review and calculate pay for status changes, new hires, transfers, and promotions.
• Calculate final pay for terminated employees in compliance with state laws and regulations.
• Maintain knowledge of timekeeping systems, voluntary deductions, payroll taxes, and quality assurance practices.

Employee & Client Support

• Resolve payroll discrepancies and client payroll issues.
• Troubleshoot employee payroll and HRIS concerns.
• Respond to payroll inquiries and questions from employees and clients.
• Complete Verification of Employment (VOE) requests.

HRIS Administration

• Enter new hire information into the HRIS system.
• Manage, maintain, and update HRIS records and modules.
• Provide technical guidance and support regarding HRIS functions and processes.
• Maintain employee records, including active/inactive files and I-9 documentation.

Reporting & Compliance

• Generate reports for audits, compliance requirements, and business needs.
• Assist with new company implementations and payroll setups.
• Perform additional duties and special projects as assigned.

Qualifications

• Bachelor's degree required.
• 1-3 years of payroll experience.
• Mandatory experience and knowledge of US payroll.
• Understanding of payroll taxes, deductions, timekeeping systems, and payroll compliance.
• Strong communication and problem-solving skills.
• Ability to manage multiple priorities in a fast-paced environment.
• Strong attention to detail and accuracy.