US Mortgage Support Specialist – Customer Care Pro

Moder; Cebu City; Vor Ort; PHP 240.000 - 360.000; Vollzeit

Zusammenfassung

Moder is seeking a Customer Service Representative to handle calls and emails from US customers using a knowledge base to answer mortgage-related inquiries and build trusting relationships.

Based in Cebu City, Philippines, the role includes navigating multiple systems to provide accurate information and meet individual and team targets under probationary terms.

Qualifikationen

• Customer service experience preferred.
• Familiarity with mortgage inquiries is a plus.

Aufgaben

• Handle calls and emails from US customers using a knowledge base to answer mortgage-related inquiries.
• Navigate multiple systems to provide accurate information and ensure customer satisfaction.
• Meet individual and team targets during probationary term in Cebu City, Philippines.

Kenntnisse

Customer service

Email support

Jobbeschreibung

Moder is seeking a Customer Service Representative to handle calls and emails from US customers. The role uses a knowledge base to answer mortgage-related inquiries, identifying needs and building trusting relationships while meeting individual and team targets.

You will navigate multiple systems to provide accurate information and ensure customer satisfaction, and the position is based in Cebu City, Philippines with probationary terms.