Mortgage Support Specialist - Customer Care Pro

Moder; Cebu City; On-site; PHP 268,000 - 424,000; Full time

Job summary

Moder in Cebu City, Philippines is hiring a Customer Service Representative to handle calls and emails from US customers, using a knowledge base to provide accurate mortgage-related information.

You will identify needs, build trusting relationships, and strive to meet individual and team targets while navigating multiple systems to ensure customer satisfaction.

The role is based in Cebu City with probationary terms and growth opportunities within Moder.

Responsibilities

• Handle calls and emails from US customers.
• Use knowledge base to answer mortgage-related inquiries.
• Identify customer needs and build trusting relationships.
• Meet individual and team targets.
• Navigate multiple systems to provide accurate information and ensure customer satisfaction.

Job description

Moder is hiring a Customer Service Representative to handle calls and emails from US customers. You will use a knowledge base to answer mortgage-related inquiries, identify needs, and build trusting relationships while meeting individual and team targets.

The role is based in Cebu City, Philippines, with probationary terms. You will navigate multiple systems to provide accurate information and ensure customer satisfaction.