US Hours IT Support Specialist | Help Desk Pro

Spreetail; Philippines; Remote; PHP 446,000 - 725,000; Full time

Job summary

Spreetail is seeking an IT Support Specialist to work US hours and support our growing Software & Technology teams. You will help keep laptops, desktops, and mobile devices running smoothly and provide friendly, responsive help to employees.

This role emphasizes clear communication, hands-on troubleshooting, and documenting solutions to empower teammates. If you thrive in a fast-paced environment and enjoy solving problems, join Spreetail to contribute to a top ecommerce company.

Qualifications

• 1–3 years hands-on help desk or tech support
• 2

Responsibilities

• Handle ticket intake, troubleshooting, and documentation with accuracy
• Communicate clearly with end users to build trust
• Practice active listening to understand user concerns
• Maintain a positive, solution-focused mindset in daily interactions
• Collaborate as a team player and independent contributor

Skills

Help Desk

Technical support

Customer empathy

Communication

Team player

Independent contributor

US hours

Tools

Microsoft 365

Google Workspace

Laptops & desktops troubleshooting

Networking basics

Job description

Spreetail is seeking an IT Support Specialist to work US hours and support our growing Software & Technology teams. You will help keep laptops, desktops, and mobile devices running smoothly and provide friendly, responsive help to employees.

This role emphasizes clear communication, hands-on troubleshooting, and documenting solutions to empower teammates. If you thrive in a fast-paced environment and enjoy solving problems, join Spreetail to contribute to a top ecommerce company.