IT Support Specialist (US Hours)

Spreetail; Philippines; Remote; PHP 446,000 - 725,000; Full time

Job summary

Spreetail is seeking an IT Support Specialist to work US hours and support our growing Software & Technology teams. You will help keep laptops, desktops, and mobile devices running smoothly and provide friendly, responsive help to employees.

This role emphasizes clear communication, hands-on troubleshooting, and documenting solutions to empower teammates. If you thrive in a fast-paced environment and enjoy solving problems, join Spreetail to contribute to a top ecommerce company.

Qualifications

• 1–3 years hands-on help desk or tech support
• 2

Responsibilities

• Handle ticket intake, troubleshooting, and documentation with accuracy
• Communicate clearly with end users to build trust
• Practice active listening to understand user concerns
• Maintain a positive, solution-focused mindset in daily interactions
• Collaborate as a team player and independent contributor

Skills

Help Desk

Technical support

Customer empathy

Communication

Team player

Independent contributor

US hours

Tools

Microsoft 365

Google Workspace

Laptops & desktops troubleshooting

Networking basics

Job description

We are looking for an IT Support Specialist who can work US hours. Our Software & Technology teams build scalable, reliable, andcutting-edgesoftware to propelSpreetailto being a top e-commerce company. We are seeking motivated individuals who are passionate about learningnew technologiesand building software to build a monster e-commerce company. If you are looking for an environment that provides creative freedom, work-life balance, and meaningful relationships, keep scrolling down.

How you will achieve success:

• Apply a detail-oriented approach to ticket intake, troubleshooting, and documentation, ensuring accuracy, consistency, and clear communication that supports efficient issue resolution.
• Demonstrate an approachable and empathetic demeanor when engaging with end users, creating a supportive environment that reduces frustration and builds trust.
• Practice active listening to fully understand user concerns, while keeping the broader technical and business context in mind to guide effective problem‑solving.
• Maintain a positive, solution‑focused mindset during daily interactions and challenging support scenarios, contributing to a professional and productive service experience.
• Collaborate effectively as both a team player and an independent contributor, adapting to shifting priorities and stepping in to support teammates when needed.

What experiences will help you in this role:

• 1-3 years of hands‑on experience in Help Desk or technical support operations. Able to support US hours.
• Basic understanding of user and group administration principles, and productivity software environments (Microsoft 365, Google Workspace, etc.)
• Proficiency in device troubleshooting across laptops, desktops, peripherals, and mobile devices. Fundamental awareness of networking and security impact.
• Ability to triage and troubleshoot issues using a structured, methodical approach.
• Demonstrate professional, empathetic communication when supporting employees and team members alike.