Remote IT Support Specialist (US Hours)

Spreetail, LLC

Manila

Remote

PHP 1,302,000 - 2,431,000

Full time

2 days ago

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Job summary

Spreetail is seeking an IT Support Specialist to provide frontline technical assistance for US business hours. You will diagnose and resolve issues across Windows, Mac, mobile devices, and productivity apps while maintaining clear communication and documentation.

Ideal candidates have 1–3 years in help desk roles, strong customer service, and the ability to work independently in a remote setup. You will contribute to a fast-growing ecommerce company that values learning, collaboration, and

Qualifications

1–3 years of hands-on experience in Help Desk or technical support operations.
Basic understanding of user and group administration principles, and productivity software environments (Microsoft 365, Google Workspace, etc.)
Proficiency in device troubleshooting across laptops, desktops, peripherals, and mobile devices.
Ability to triage and troubleshoot issues using a structured, methodical approach.
Demonstrate professional, empathetic communication when supporting employees and team members alike.

Responsibilities

Apply a detail-oriented approach to ticket intake, troubleshooting, and documentation, ensuring accuracy and clear communication.
Demonstrate an approachable and empathetic demeanor when engaging with end users.
Practice active listening to understand user concerns and guide effective problem solving.
Maintain a positive, solution-focused mindset during daily interactions and challenging support scenarios.
Collaborate effectively as a team player and independent contributor.