US Hours Data Entry & Benefits Support Specialist (Hybrid)

GoTeam; Manila; Hybrid; PHP 187,000 - 312,000; Full time

Benefits offered by this job

Company laptop + second monitor

HMO coverage for dependents

Life insurance

Vacation and sick leave

Service incentives leave

Salary loan access

Employee discounts

Raffles and welcome gifts

Bali trip opportunities

Job summary

GoTeam is seeking a detail-oriented Participant Support Specialist for Date Entry to support U.S. clients from Cebu. The role starts onsite for 2 months and then shifts to a hybrid work model, handling COBRA-related data entry, document processing, and benefits administration tasks.

The ideal candidate has 2–3 years of data entry experience, excels in Excel and Salesforce, and can maintain strict data accuracy while protecting confidential information.

Qualifications

• Associate’s or bachelor’s degree in Business Administration, Healthcare Administration, or a related field, or equivalent work experience.
• 2-3 years of experience in data entry, document processing, or back-office administration.
• Proficiency in Microsoft Excel and working knowledge of Salesforce.
• Familiarity with file imports, SFTP folders, scanners, fax, and digital document management.
• Strong attention to detail, organizational skills, and ability to meet strict deadlines.
• Good written and verbal communication skills.
• Ability to handle confidential personal and health information responsibly.

Responsibilities

• Process COBRA event files and initial notices within required timelines.
• Import files, review error reports, create Salesforce tickets, and manage document processing.
• Scan, upload, and send documents through Salesforce, including COBRA enrollment forms and CDH claims.
• Handle returned mail and notifications due to invalid addresses.
• Perform data entry, update Excel trackers, and transfer information into fillable templates.
• Sort incoming mail and coordinate with Team Leads and Account Managers to resolve missing or inaccurate client data.
• Maintain accurate records and handle confidential information in compliance with applicable privacy requirements.
• Perform other duties as assigned.

Skills

Data entry

Attention to detail

MS Excel

Written communication

Verbal communication

Time management

Education

Associate’s or Bachelor’s degree in Business Administration/Healthcare Administration or related field

Tools

Salesforce

SFTP folders

Scanners

Fax

Digital document management

Job description

GoTeam is seeking a detail-oriented Participant Support Specialist for Date Entry to support U.S. clients from Cebu. The role starts onsite for 2 months and then shifts to a hybrid work model, handling COBRA-related data entry, document processing, and benefits administration tasks.

The ideal candidate has 2–3 years of data entry experience, excels in Excel and Salesforce, and can maintain strict data accuracy while protecting confidential information.