US Healthcare Data Specialist Night Shift Hybrid

Global Administrators Inc.; Eastern Manila District; Hybrid; PHP 391,000 - 580,000; Full time

Benefits offered by this job

Fixed weekends off

HMO within first month of employment

Insurance coverage upon regularization

Paid time off during probation

Onsite and virtual activities/events

Open door policy

Performance-driven environment

Learning and growth opportunities

Job summary

Global Administrators Inc. is seeking a dedicated professional to manage and process tasks for assigned clients in a hybrid Manila-based role. You will ensure high-quality client experiences, coordinate with onshore teams, and act as the main point of contact for carrier partners.

This position requires delivering timely updates and thorough case management while maintaining data accuracy. The role emphasizes benefits administration, COBRA, billing and claims, with a strong client-facing

Qualifications

• Extensive US Healthcare experience is required (background in benefits administration, COBRA, Billing, Claims)
• Strong background in processing benefits administration transactions (e.g., plan reinstatements, terminations, and related cases)
• Client-facing experience is a strong plus
• Willingness to work on 9:00 PM – 6:00 AM shift, including flexibility for alternate schedules to support client-required conference calls, web conferences, and meetings

Responsibilities

• Client Experience and Communication: Deliver positive client experiences through high-quality service and communication; provide regular updates to the onshore team on client data issues and errors; act as main contact for carrier partners; share updates with Client Services and technical partners.
• Timely Response and Resolution: Respond promptly to inquiries from clients, carriers, and internal partners; keep clients informed with regular updates through resolution.
• Case Management and Audit: Prioritize, review, and work on open client cases; run and review audit reports to verify accuracy; conduct random audits on enrollments and data transmitted to carriers and handle manual processing tasks.
• Task and Deliverable Management: Oversee client deliverables, track progress, complete tasks, provide updates via tools and MS Teams; participate in client calls and training.
• File and System Maintenance: Review inbound/outbound files daily; maintain carrier and client SFTP setups and implement updates.
• Technical Issue Resolution: Identify and address root causes of systemic issues; research and resolve issues from error reports; explain errors to clients in non-technical terms.
• Process Execution and Risk Mitigation: Execute client-specific processes and prepare risk mitigation reports.

Skills

US healthcare experience

Benefits administration

Client-facing experience

Night shift availability

Job description

Global Administrators Inc. is seeking a dedicated professional to manage and process tasks for assigned clients in a hybrid Manila-based role. You will ensure high-quality client experiences, coordinate with onshore teams, and act as the main point of contact for carrier partners.

This position requires delivering timely updates and thorough case management while maintaining data accuracy. The role emphasizes benefits administration, COBRA, billing and claims, with a strong client-facing