Participant Support Specialist

GoTeam

Manila

Hybrid

PHP 187,000 - 312,000

Full time

2 days ago

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Benefits offered by this job

Company laptop + second monitor

HMO coverage for dependents

Life insurance

Vacation and sick leave

Service incentives leave

Salary loan access

Employee discounts

Raffles and welcome gifts

Bali trip opportunities

Job summary

GoTeam is seeking a detail-oriented Participant Support Specialist for Date Entry to support U.S. clients from Cebu. The role starts onsite for 2 months and then shifts to a hybrid work model, handling COBRA-related data entry, document processing, and benefits administration tasks.

The ideal candidate has 2–3 years of data entry experience, excels in Excel and Salesforce, and can maintain strict data accuracy while protecting confidential information.

Qualifications

Associate’s or bachelor’s degree in Business Administration, Healthcare Administration, or a related field, or equivalent work experience.
2-3 years of experience in data entry, document processing, or back-office administration.
Proficiency in Microsoft Excel and working knowledge of Salesforce.
Familiarity with file imports, SFTP folders, scanners, fax, and digital document management.
Strong attention to detail, organizational skills, and ability to meet strict deadlines.
Good written and verbal communication skills.
Ability to handle confidential personal and health information responsibly.

Responsibilities

Process COBRA event files and initial notices within required timelines.
Import files, review error reports, create Salesforce tickets, and manage document processing.
Scan, upload, and send documents through Salesforce, including COBRA enrollment forms and CDH claims.
Handle returned mail and notifications due to invalid addresses.
Perform data entry, update Excel trackers, and transfer information into fillable templates.
Sort incoming mail and coordinate with Team Leads and Account Managers to resolve missing or inaccurate client data.
Maintain accurate records and handle confidential information in compliance with applicable privacy requirements.
Perform other duties as assigned.

Skills

Data entry

Attention to detail

MS Excel

Written communication

Verbal communication

Time management

Education

Associate’s or Bachelor’s degree in Business Administration/Healthcare Administration or related field

Tools

Salesforce

SFTP folders

Scanners

Fax

Digital document management

Job description

Participant Support Specialist - Date Entry (Up to ₱28,000 | 2 months Onsite then Hybrid | FREE AI Certification)

Cebu | 8:00 PM – 5:00 AM PHT | Monday to Friday

This role suits detail-driven back-office professionals who like structured work, can spot a missing data field at a glance, and take pride in getting it right the first time. You’ll work U.S. hours from Cebu in a hybrid setup, supporting benefits administration for U.S. clients.

YOU’RE LIKELY A STRONG FIT IF YOU HAVE

Key Responsibilities
- Process COBRA event files and initial notices within required timelines.
- Import files, review error reports, create Salesforce tickets, and manage document processing.
- Scan, upload, and send documents through Salesforce, including COBRA enrollment forms and CDH claims.
- Handle returned mail and notifications due to invalid addresses.
- Perform data entry, update Excel trackers, and transfer information into fillable templates.
- Sort incoming mail and coordinate with Team Leads and Account Managers to resolve missing or inaccurate client data.
- Maintain accurate records and handle confidential information in compliance with applicable privacy requirements.
- Perform other duties as assigned.
Qualifications
- Associate’s or bachelor’s degree in Business Administration, Healthcare Administration, or a related field, or equivalent work experience.
- 2-3 years of experience in data entry, document processing, or back-office administration.
- Proficiency in Microsoft Excel and working knowledge of Salesforce.
- Familiarity with file imports, SFTP folders, scanners, fax, and digital document management.
- Strong attention to detail, organizational skills, and ability to meet strict deadlines.
- Good written and verbal communication skills.
- Ability to handle confidential personal and health information responsibly.
Preferred Qualifications
- Experience in COBRA administration, employee benefits, or CDH plans, including HSA, FSA, or HRA.
- Experience supporting U.S. clients in a BPO or offshore setting.
- Background in healthcare, insurance, or benefits administration.

ABOUT GOTEAM

GoTeam is a people-first outsourcing company that connects Filipino professionals with global career opportunities. We provide long-term roles, competitive benefits, career development support, and access to AI upskilling through Project 100K – AI Certification for the Philippines.

At GoTeam, you are not just applying for a job. You are joining a community built around growth, purpose, wellness, and future-ready work.

Benefits of GOTEAM

Accelerate Your Personal Growth

Company-provided laptop + second monitor
Industry-best HMO for 1 dependent + extended dependents (₱300,000 coverage, private room, ₱10,000 meds reimbursement)
Option to enroll up to 4 additional dependents via salary deduction
₱1M life insurance coverage
Membership in GoTeam Sports Club, Yoga, and Wellness Programs

Unlock Your Possibility

Prorated 5 days Vacation Leave + 5 days Sick Leave upon regularization
5 Service Incentive Leave (SIL) days upon first work anniversary (convertible to cash if unused)
Salary loan access (post-regularization)
Employee discounts, raffles, and Day-1 welcome gift
Opportunity to win a trip to Bali through company programs

Live Your Purpose