US Healthcare Trainer (PHRN) – Night Shift, Onsite Pasig

Omega Healthcare Management Services Inc.; Metro Manila; On-site; PHP 391,000 - 558,000; Full time

Job summary

Omega Healthcare Management Services Inc. is seeking a Process Trainer to educate and coach new nurses for our US healthcare BPO operations. The role involves training needs analysis, content development, and data collation for MIS, with a focus on on-site delivery in Ortigas, Pasig City.

The ideal candidate holds a nursing degree and an active PHRN license, with 6–12 months of US healthcare account experience, including RCM. Night shifts apply, and MS Office proficiency is required.

Qualifications

• Bachelor's degree in Nursing is required.
• PHRN license must be active.
• Prior training experience in US Healthcare BPO is required.
• 6 months to 1 year of US Healthcare Account experience; Prior Authorization experience a plus.

Responsibilities

• Ensure that training and assessments happen as per statutory requirements.
• Provide feedback and coach trainees on key job capabilities.
• Update and develop content as per client and business requirements.
• Ensure MIS trackers are updated regularly.
• Conduct regular TNA / TNI to update programs.
• Adhere to training schedules and ensure assessments occur on time.
• Use standardized materials approved by Omega Academy for training delivery.
• Develop question banks and utilize training tools to enhance quality.
• Take ownership of each training program to meet benchmarks.
• Act as guide and coach to trainees during training.
• Follow a regular feedback plan to help trainees improve.
• Ensure trainees understand statutory business requirements.
• Collaborate with Training Lead / Manager Candidate.

Skills

MS Office

Excellent communication

Facilitation skills

Analytical skills

Logical reasoning

US Healthcare training experience

Nursing knowledge

Education

Bachelor's degree in Nursing

PHRN license (Active)

Tools

MS Excel

Training data analysis tools

Job description

Omega Healthcare Management Services Inc. is seeking a Process Trainer to educate and coach new nurses for our US healthcare BPO operations. The role involves training needs analysis, content development, and data collation for MIS, with a focus on on-site delivery in Ortigas, Pasig City.

The ideal candidate holds a nursing degree and an active PHRN license, with 6–12 months of US healthcare account experience, including RCM. Night shifts apply, and MS Office proficiency is required.