US Healthcare QA Analyst (PHRN) - Onsite Night Shift

EPSILON GROUP SERVICES INC.; Metro Manila; On-site; PHP 609,000 - 730,000; Full time

Job summary

EPSILON GROUP SERVICES INC. in Ortigas, Manila is seeking a PHRN Quality Analyst with at least 2 years of QA experience in a Healthcare BPO. The role emphasizes auditing, adherence to call guidelines, and people management within a US Healthcare account.

This 100% onsite position offers a night-shift schedule, ASAP start, and up to ₱60,000 monthly. Collaborate with teams to uphold quality standards and ensure consistent service delivery for a demanding client base.

Qualifications

• Active PHRN license.
• At least 2 years of QA experience in a Healthcare BPO account.
• Experience in quality auditing.
• Experience with call guideline compliance.
• Experience in people management.
• Strong US Healthcare background.
• Willing to report 100% onsite in Ortigas.
• Amenable to a night shift schedule.

Skills

Active PHRN license

QA experience healthcare BPO

Quality auditing

Call guideline compliance

People management

US Healthcare background

Night shift onsite

Job description

EPSILON GROUP SERVICES INC. in Ortigas, Manila is seeking a PHRN Quality Analyst with at least 2 years of QA experience in a Healthcare BPO. The role emphasizes auditing, adherence to call guidelines, and people management within a US Healthcare account.

This 100% onsite position offers a night-shift schedule, ASAP start, and up to ₱60,000 monthly. Collaborate with teams to uphold quality standards and ensure consistent service delivery for a demanding client base.