US Healthcare Account - Team Lead

HRTX; Cebu City; On-site; PHP 600,000 - 900,000; Full time

Job summary

HRTX in Cebu City is seeking a skilled Team Leader for a US Healthcare Account to supervise nurses, monitor schedule adherence, quality, and productivity, and report updates to management.

The role requires setting and maintaining service levels, providing on-the-job training, and guiding the team through policies and client changes. Strong leadership and healthcare knowledge are essential for success in a dynamic BPO environment.

Qualifications

• 2-5 years of experience in US BPO/Healthcare

Responsibilities

• Monitor Nurses' activities to ensure schedule adherence, accuracy, quality, productivity and compliance; report updates to management.
• Provide basic on-the-job training for direct reports and address questions related to policies and procedures.
• Monitor, identify, and resolve performance/behavior/attendance issues using prescribed performance techniques.
• Adjust to meet service level agreements under supervision of Manager.
• Ensure training needs of team members are met and complete client-related training; keep records.

Skills

Team Leadership

US Healthcare domain

Performance management

Job description

About the job US Healthcare Account - Team Lead

Qualification:

• Total of 2-5 years of experience in the US BPO/Healthcare industry
• Minimum 1-2 years of Team Lead experience in a US Healthcare account
• Excellent Leadership & Interpersonal relationship

Job Description:

• Monitor activities of Nurses to assess schedule adherence, accuracy, quality, productivity, timeliness and compliance with job requirements, policies and procedures. Report updates to management.
• Provide basic on-the-job training for direct reports and serve as a resource to address questions related to the policies, processes and procedures.
• Monitor, identify and resolve performance/behavior/attendance issues using prescribed performance management techniques.
• Adjust to the needs of meeting service level agreements under supervision of Manager.
• Ensure training needs of team members are met.
• Successfully complete all client related training and keep record of the same.
• Hold team briefings on a daily basis with the team.
• Communicate all process and client changes to direct reports within specific timelines and keep record of such updates.
• Act as a single point of contact for the assigned team members for all their job related needs and create a harmonious work environment.
• Escalate performance related issues with respect to assigned team members to Managers on a timely manner (PIP).