Team Leader (Healthcare - Morning Shift)

Go-Get Data Consultancy; Taguig; On-site; PHP 420,000 - 720,000; Full time

Job summary

A leading BPO service provider seeks a Team Leader to oversee a healthcare account. The role involves supervising customer service representatives, enhancing processes, and ensuring quality service. Ideal candidates will have strong leadership skills and experience in BPO, particularly in healthcare. Applicants should be ready to start ASAP.

Qualifications

• 2 to 5 years of Team Leader experience in a BPO or call center environment.
• At least 2 to 3 years of experience in a healthcare-related role.
• Senior High School Graduate or College Undergraduate/Graduate.
• Available to start ASAP.

Responsibilities

• Supervise and manage a team of customer service representatives.
• Monitor team performance and provide coaching.
• Develop strategies to improve efficiency and customer satisfaction.
• Conduct regular team meetings, training, and performance evaluations.
• Handle escalations and complex customer concerns professionally and effectively.
• Collaborate with management to optimize processes and workflow.
• Ensure compliance with company policies, industry regulations, and client requirements.
• Foster a positive and motivated work environment.

Skills

Strong leadership and interpersonal skills

Excellent communication skills

Strong problem-solving abilities

Ability to manage multiple tasks

Multi-tasking

Education

Senior High School Graduate

College Undergraduate

College Graduate

Job description

Job Summary:

• We are seeking a highly skilled and experienced Team Leader to join our healthcare account. The ideal candidate will have a strong background in the BPO industry, particularly in healthcare, and possess excellent leadership and communication skills. This role is responsible for leading a team, ensuring performance targets are met, and maintaining a high standard of service.

Key Responsibilities:

• Supervise and manage a team of customer service representatives handling healthcare-related inquiries.
• Monitor team performance, provide coaching, and ensure adherence to quality standards and KPIs.
• Develop and implement strategies to improve efficiency and customer satisfaction.
• Conduct regular team meetings, training, and performance evaluations.
• Handle escalations and complex customer concerns professionally and effectively.
• Collaborate with management to optimize processes and workflow.
• Ensure compliance with company policies, industry regulations, and client requirements.
• Foster a positive and motivated work environment.

Skills & Competencies:

• Strong leadership and interpersonal skills.
• Excellent communication skills, both verbal and written.
• Ability to thrive in a fast-paced, dynamic environment and adapt to changing priorities.
• Strong problem-solving and decision-making abilities.
• Ability to manage multiple tasks and meet deadlines effectively.
• If you meet the qualifications and are ready for an exciting leadership role in the healthcare BPO industry, apply today

Experience:

• Team Leader experience: 2 to 5 years of Team Leader experience in a BPO or call center environment.
• Healthcare Experience: At least 2 to 3 years of experience in a healthcare-related role.
• Education: Senior High School Graduate, College Undergraduate, or College Graduate.
• Availability: Must be able to start ASAP.