Team Leader (Healthcare Background)

HealthyBOS | A Knack RCM Company; Mabalacat; On-site; PHP 480,000 - 720,000; Full time

Job summary

HealthyBOS | A Knack RCM Company is seeking a capable team lead for our Philippines-based operations. The role involves guiding healthcare specialists, coaching performance, and ensuring compliance with US healthcare insurance documentation standards.

The ideal candidate has strong BPO leadership experience, excellent communication skills, and a proven ability to drive performance through effective program management. Onsite work in Pampanga is required, with a dynamic team-focused environment.

Qualifications

• Proven ability to lead and develop a team of healthcare specialists.
• Strong communication and interpersonal skills for coaching and feedback.
• Experience in call center/BPO operations with focus on healthcare insurance.
• A track record of driving performance through program management and leadership.

Responsibilities

• Lead and manage a team of healthcare specialists, providing coaching, development, and performance feedback.
• Conduct audits to ensure adherence to healthcare insurance regulations and documentation standards.
• Implement strategies to enhance team attendance, reduce attrition, and foster a positive work environment.
• Manage program execution and performance metrics to achieve operational goals.
• Maintain a balance of fun and focused environment to motivate team members and achieve high performance.

Skills

Team leadership

Communication

Coaching

BPO experience

Healthcare insurance knowledge

Job description

Job Description

• Utilize analytical and data skills to drive operational efficiency and performance improvements.

• Lead and manage a team of healthcare specialists, providing coaching, development, and performance feedback.

• Conduct audits to ensure adherence to healthcare insurance regulations and documentation standards.

• Implement strategies to enhance team attendance, reduce attrition rates, and foster a positive work environment.

• Manage program execution and performance metrics to achieve operational goals.

• Maintain a balance of fun and focused environment to motivate team members and achieve high performance.

Requirements

• Call center experience / BPO experience required.

• Strong understanding of healthcare insurance and documentation requirements in the US.

• Proven track record in team management, coaching, and development.

• Ability to drive performance through effective program management and leadership.

• Excellent communication and interpersonal skills.

• Must be amenable to work onsite.