Healthcare Account Team Lead - People & Performance Champion

HRTX; Cebu City; On-site; PHP 600,000 - 900,000; Full time

Job summary

HRTX in Cebu City is seeking a skilled Team Leader for a US Healthcare Account to supervise nurses, monitor schedule adherence, quality, and productivity, and report updates to management.

The role requires setting and maintaining service levels, providing on-the-job training, and guiding the team through policies and client changes. Strong leadership and healthcare knowledge are essential for success in a dynamic BPO environment.

Qualifications

• 2-5 years of experience in US BPO/Healthcare

Responsibilities

• Monitor Nurses' activities to ensure schedule adherence, accuracy, quality, productivity and compliance; report updates to management.
• Provide basic on-the-job training for direct reports and address questions related to policies and procedures.
• Monitor, identify, and resolve performance/behavior/attendance issues using prescribed performance techniques.
• Adjust to meet service level agreements under supervision of Manager.
• Ensure training needs of team members are met and complete client-related training; keep records.

Skills

Team Leadership

US Healthcare domain

Performance management

Job description

HRTX in Cebu City is seeking a skilled Team Leader for a US Healthcare Account to supervise nurses, monitor schedule adherence, quality, and productivity, and report updates to management.

The role requires setting and maintaining service levels, providing on-the-job training, and guiding the team through policies and client changes. Strong leadership and healthcare knowledge are essential for success in a dynamic BPO environment.