US Collection Specialist (with B2B experience) Weekends Off

TATA Consultancy Services (Philippines) Inc.; Taguig; On-site; PHP 223,000 - 335,000; Full time

Job summary

TATA Consultancy Services (Philippines) Inc. seeks an experienced collections professional to manage outbound/inbound collections for B2B accounts in a fast-paced environment in Taguig. You will use dialer systems and Salesforce to track delinquency buckets and negotiate settlements.

The role emphasizes achieving collection targets, documenting interactions, and providing responsive account support through payment status updates and documentation.

Qualifications

• Strong collections and negotiation skills for B2B (handling PTP, objection handling, payment recovery)
• Results-driven mindset with focus on achieving collection and productivity targets
• Adaptability and flexibility to changing strategies and workloads

Responsibilities

• Perform outbound collection calls to customers across assigned delinquency buckets (0–30, 31–60, 61–90+) thru dialer
• Handle inbound calls and email inquiries related to payments, account status, and documentation
• Drive payment resolutions by negotiating, securing Promise-to-Pay (PTP), and following through on commitments
• Ensure timely follow-ups on assigned accounts to improve account touches and collection efficiency
• Utilize systems such as dialer, Infolease, Salesforce, and payment platforms for accurate documentation and tracking

Skills

Collections

Negotiation

Target-driven

Dialer proficiency

Tools

Dialer

Infolease

Salesforce

Payment platforms

Job description

Experienced in outbound/inbound collections, skilled in dialer and systems, with strong understanding of delinquency management, payment negotiation, and accurate account documentation.

Must Have:

• Strong collections and negotiation skills for B2B (handling PTP, objection handling, payment recovery)
• Results-driven mindset with focus on achieving collection and productivity targets
• Adaptability and flexibility to changing strategies and workloads

Responsibility of / Expectations from the Role:

• Perform outbound collection calls to customers across assigned delinquency buckets (0–30, 31–60, 61–90+) thru dialer
• Handle inbound calls and email inquiries related to payments, account status, and documentation
• Drive payment resolutions by negotiating, securing Promise-to-Pay (PTP), and following through on commitments
• Ensure timely follow-ups on assigned accounts to improve account touches and collection efficiency
• Utilize systems such as dialer, Infolease, Salesforce, and payment platforms for accurate documentation and tracking