Onsite US Accounts Customer Care Specialist

ESOL IT SERVICES INC.; Muntinlupa; On-site; PHP 201,000 - 312,000; Full time

Job summary

ESOL IT SERVICES INC. in the Philippines seeks a customer service representative to handle inquiries and concerns for US account services, delivering accurate information and effective solutions while maintaining professional communication.

The role requires strong verbal and written communication, good problem-solving and customer service skills, and is onsite at Alabang Town Center, Muntinlupa City. Preferably college level with at least 1 year of solid BPO experience handling US accounts.

Qualifications

• 1 year of solid BPO experience handling US accounts.
• Preferably college level.
• Strong verbal and written communication skills.
• Good problem-solving and customer service skills.
• Willing to work onsite at Alabang Town Center, Muntinlupa City.

Responsibilities

• Handle customer inquiries and concerns related to account services.
• Provide accurate information and effective solutions to customer issues.
• Maintain professional communication and deliver quality customer service.
• Document customer interactions and ensure proper follow-through.
• Follow company policies and service standards.

Skills

Verbal communication

Written communication

Problem solving

Customer service

BPO experience

Education

College level

Job description

ESOL IT SERVICES INC. in the Philippines seeks a customer service representative to handle inquiries and concerns for US account services, delivering accurate information and effective solutions while maintaining professional communication.

The role requires strong verbal and written communication, good problem-solving and customer service skills, and is onsite at Alabang Town Center, Muntinlupa City. Preferably college level with at least 1 year of solid BPO experience handling US accounts.