URGENT: Senior IT Support Engineer (Onsite Support & Office IT Management)

Agileit IT consultancy; Makati; On-site; PHP 900,000 - 1,300,000; Full time

Job summary

Agileit IT consultancy in Makati City seeks a Senior IT Support Engineer responsible for onsite technical support and daily office IT operations. You will handle end-user support, endpoint management, identity/access provisioning, asset lifecycle, and IT service processes to ensure high service levels.

Ideal candidates have hands-on experience with Microsoft technologies, Intune, Entra ID, and ServiceNow, and can operate independently while maintaining strong stakeholder satisfaction.

Qualifications

• 8+ years in IT Support or Desktop/End User Computing.
• Experience supporting enterprise users in corporate environments.
• Hands-on with Microsoft 365, Intune, Entra ID, and Active Directory; familiarity with ITSM tools.
• Strong Windows 10/11 administration and troubleshooting; macOS/iOS/Android experience.
• Knowledge of endpoint management, device security, patching, and SLA adherence.

Responsibilities

• Provide Tier 2/3 desktop and end-user support for hardware, software, and business apps.
• Troubleshoot and resolve issues across Windows/macOS/iOS/Android devices.
• Support Microsoft 365 suite and related collaboration tools.
• Deliver onsite support to employees including executives; manage incidents per SLAs.
• Manage endpoint deployment, enrollment, and policy management.

Skills

End User Support

Endpoint Management

Identity Access

Asset Management

IT Operations

Service Management

Microsoft 365

Intune

Entra ID

Active Directory

ITSM Tools

Windows 10/11

macOS/iOS/Android

Networking basics

SLA Management

Executive Support

Education

Bachelor's degree

Tools

ServiceNow

Job description

Senior IT Support Engineer (Onsite Support & Office IT Management)

Location: Makati City, Philippines (Onsite)

Employment Type: Contract / Permanent

Role Overview

We are seeking an experienced Senior IT Support Engineer to provide onsite technical support and oversee day-to-day IT operations for a corporate office in Makati. The successful candidate will be responsible for end-user support, endpoint management, asset lifecycle management, device provisioning, troubleshooting, and ensuring a high standard of IT service delivery across the office environment. The candidate has experience to work independently, has proactive work-ethics and is an active problem-solver.

This role requires a hands-on technical professional with strong expertise in Microsoft technologies, endpoint management platforms, and enterprise support processes. The candidate must be capable of working independently while maintaining excellent service levels and user satisfaction.

Key Responsibilities

End User Support

• Provide Tier 2/3 desktop and end-user support for hardware, software, and business applications.

• Troubleshoot and resolve complex technical issues across Windows, macOS, Android, and iOS devices.

• Support Microsoft 365, Outlook, Teams, OneDrive, and related collaboration technologies.

• Deliver high-quality onsite support to employees, including senior stakeholders and executives.

• Manage incidents and service requests in accordance with agreed SLAs.

Endpoint Management

• Configure, deploy, maintain, and troubleshoot laptops, desktops, mobile devices, and peripherals.

• Administer Microsoft Intune for device enrolment, compliance, application deployment, and policy management.

• Manage endpoint security controls, patching, and software updates.

• Support device refresh initiatives and hardware lifecycle management.

Identity & Access Management

• Administer user accounts and permissions using Active Directory and Microsoft Entra ID.

• Support onboarding and offboarding processes, including account provisioning and access management.

• Maintain user groups, distribution lists, and authentication-related services.

Asset Management

• Maintain accurate inventory records for IT hardware and software assets.

• Track device allocation, warranties, software licensing, and refresh schedules.

• Conduct periodic asset audits and ensure documentation remains current.

• Coordinate procurement and replacement of IT equipment where required.

IT Operations & Office Technology

• Support meeting room technologies, conferencing systems, printers, and office IT infrastructure.

• Perform basic network troubleshooting for LAN, Wi-Fi, DNS, DHCP, VPN, and connectivity issues.

• Liaise with internal IT teams and external vendors to resolve technical issues.

• Maintain technical documentation, knowledge articles, and operational procedures.

Service Management

• Use ServiceNow or equivalent ITSM tools to manage incidents, service requests, and problem tickets.

• Ensure adherence to ITIL-based service management processes.

• Monitor service performance and contribute to continuous improvement initiatives.

Required Skills & Experience

• 8+ years of experience in IT Support, End User Computing, or Desktop Support environments.

• Strong experience supporting enterprise users within corporate environments.

• Hands-on expertise with:

  • Microsoft 365

  • Microsoft Intune

  • Microsoft Entra ID (Azure AD)

  • Active Directory

  • ServiceNow or equivalent ITSM tools

• Strong knowledge of Windows 10/11 administration and troubleshooting.

• Experience supporting macOS, Android, and iOS devices.

• Familiarity with endpoint management, device compliance, and security best practices.

• Experience managing laptop deployments and hardware refresh programs.

• Understanding of networking fundamentals including TCP/IP, DNS, DHCP, VPN, and Wi-Fi troubleshooting.

• Proven ability to manage workload independently while maintaining SLA targets.

Preferred Qualifications

• Microsoft certifications (Modern Desktop Administrator, Endpoint Administrator, Azure Fundamentals, Microsoft 365 Administrator).

• ITIL Foundation certification.

• Experience supporting multinational or enterprise environments.

• Experience supporting executive or VIP users.

• Exposure to cybersecurity and endpoint security solutions.

Ideal Candidate Profile

The ideal candidate will be a seasoned IT Support professional with experience supporting enterprise environments and managing end-user computing services. They will possess strong technical expertise in Microsoft 365, Intune, Entra ID, Active Directory, and ServiceNow, alongside excellent troubleshooting and customer service skills. The candidate should be capable of independently managing onsite IT support needs while ensuring a seamless technology experience for office users.

Key Competencies

• Customer Service Excellence

• Technical Troubleshooting

• Endpoint Management

• Asset Lifecycle Management

• Incident & Problem Management

• Stakeholder Communication

• Documentation & Process Discipline

• Vendor Coordination

• Attention to Detail

• Continuous Improvement