[URGENT HIRING] Service Desk Analyst | ONE-DAY PROCESS - START ASAP!

Nezda Technologies, Inc.; Philippines; On-site; PHP 312,000 - 357,000; Full time

Benefits offered by this job

Signing bonus

Onsite at BGC

Job summary

Nezda Technologies, Inc. is hiring a Service Desk Analyst to start ASAP at Bonifacio Global City (BGC), Taguig. If you enjoy IT support and helping users, this role offers hands-on troubleshooting and responsive customer service.

Salary is up to ₱32,000 per month plus a signing bonus of ₱25,000–₱35,000, depending on relevant experience. The position requires on-site work at BGC with potential shifts and SLA targets.

Qualifications

• 2+ years of relevant experience in service desk or IT helpdesk.
• Strong communication and problem solving skills.
• Willingness to work onsite at BGC, Taguig.

Responsibilities

• Provide first-level technical support via phone, email, chat, or other channels.
• Troubleshoot and resolve basic software, network, and system-related issues.
• Follow established troubleshooting procedures, service desk policies, and escalation protocols.
• Maintain accurate documentation of reported issues and resolutions.
• Provide excellent customer service while meeting SLAs.

Skills

IT Helpdesk

Customer service

Communication

Problem solving

On-site work

Education

College Undergraduate

College graduate

Senior High School

Job description

WE'RE HIRING: Service Desk Analyst - START ASAP!

Are you passionate about IT and providing technical support? Join our team as a Service Desk Analyst and build your career in the IT/BPO industry!

Location: Bonifacio Global City (BGC), Taguig

Salary Package: Up to ₱28,000-₱32,000 package + ₱25,000-₱35,000 signing bonus (depending on relevant experience)

Roles and Responsibilities

• Provide first-level technical support to users via phone, email, chat, or other support channels.

• Troubleshoot and resolve basic software, network, and system-related issues.

• Follow established troubleshooting procedures, service desk policies, and escalation protocols.

• Maintain accurate documentation of reported issues and resolutions.

• Provide excellent customer service while meeting service level agreements (SLAs).

Qualifications

• College Undergraduate (at least 2 years completed), College graduate, or Senior High School graduate

• At least 1 - 3 years of proven Service Desk or IT Helpdesk experience

• Good communication and problem‑solving skills
• Open to shifting schedule
• Must be amenable to working onsite at BGC, Taguig