Service Desk Analyst

J-K Network Services; Taguig; On-site; PHP 334,800 - 446,400; Full time

Job summary

A leading BPO company is hiring for the position of Service Desk in Taguig. The successful candidate will provide technical support and assistance to clients, handle troubleshooting, and ensure a high-quality customer experience through voice support. Applicants must have at least a high school education and a minimum of 2 years in customer care or 6 months to 1 year in technical support. The role requires a typing speed of 30 WPM or more and is on-site in BGC, Taguig, with a salary range of Php 30,000 - 40,000.

Qualifications

• Must have 2 years of Customer Care Experience or 6 months–1 year of Technical Support experience.
• Typing speed must be at least 30 WPM with 85% accuracy.
• Available to start ASAP.

Responsibilities

• Provide technical support and assistance to clients/customers.
• Handle troubleshooting and resolve IT-related concerns.
• Deliver high-quality customer experience via voice support.
• Document and escalate issues when necessary.
• Collaborate with team members to achieve performance goals.

Skills

Customer Care Experience

Technical Support

Typing speed of at least 30 WPM

Education

At least High School Graduate

Job description

COMPANY PROFILE: BPO company that provide an end-to-end BPO services to client globally.

Position: Service Desk

Company Industry: BPO

Work Location: BGC, Taguig

Work Schedule: Shifting schedule

Salary: Php 30,000 - 40,000

Work Set Up: On-site

JOB REQUIREMENTS:

• At least High School Graduate
• With 2 years Customer Care Experience or 6 months–1-year Technical Support experience
• Typing speed of at least 30 WPM with 85% accuracy (Voice)
• Can Start ASAP.

JOB RESPONSIBILITIES:

• Provide technical support and assistance to clients/customers
• Handle troubleshooting and resolve IT-related concerns
• Deliver high-quality customer experience via voice support
• Document and escape issues when necessary
• Collaborate with team members to achieve performance goals

RECRUITMENT PROCESS: (ONLINE)

• HR Interview
• Hiring Manager Interview
• Job Offer