Urgent Hiring! | Recruitment Assistant Manager- MOA

Teleperformance; Pasay; On-site; PHP 1,200,000 - 2,000,000; Full time

Job summary

Teleperformance in Metro Manila leads recruitment delivery, workforce planning, TA operations and team performance to ensure timely, high-quality hiring aligned with business growth. You will be responsible for developing strategic hiring plans, managing a high-performing recruitment team, ensuring compliance and delivering exceptional talent acquisition services across multiple business lines.

Education and experience include a Bachelor's in HR/Business, 5+ years in recruitment with 3+ in

Qualifications

• Bachelor's degree in HR, Business Administration, or related field.
• Minimum 5 years in recruitment; at least 3 in a leadership role.
• Experience managing recruitment for international clients.
• Strong understanding of Philippine labor laws.
• Excellent communication, leadership, and strategic planning.
• Ability to work in a fast-paced, multicultural environment.
• High level of English proficiency, both written and spoken.

Responsibilities

• Strategic Talent Acquisition Leadership: develop TA strategies for Operations hiring.
• Recruitment Management: screening, assessment, selection and pre-boarding; monitor performance.
• Stakeholder Engagement & Business Partnership: partner with Service Delivery leaders and executives; provide market insights.
• Team Leadership & Development: mentor TA team; build healthcare recruitment capability; ensure SLA/compliance.
• TA Operations, Analytics & Compliance: oversee processes, reporting, dashboards, and budgets; ensure compliance.
• Company Branding & Outreach: develop employer branding and collaborate with branding/marketing.

Skills

Leadership

Strategic planning

Communication

English proficiency

Multicultural environment

Education

Bachelor's degree in HR/Business

Master degree or HR certifications

Job description

The role will oversee recruitment delivery, workforce planning, TA operations, and Team performance to ensure timely, high-quality hiring aligned with business growth. You will be responsible for developing strategic hiring plans, managing a high-performing recruitment team, ensuring compliance and delivering exceptional talent acquisition services across multiple business lines.

Key Responsibilities

1. Strategic Talent Acquisition Leadership

• Develop, implement and execute TA strategies for Operations hiring, aligned with business or company objectives.

• Lead demand planning, forecasting, and capacity alignment with Operations, Workforce Management, Training and other relevant stakeholders.

• Drive hiring strategies ensuring pipelines meet client-specific credential and compliance requirements.

2. Recruitment Management

• Ensure efficient screening, assessment, selection and pre-boarding processes tailored for client individual business needs

• Monitor daily and weekly hiring performance, manage fill rates, and drive process improvements.

3. Stakeholder Engagement & Business Partnership

• Act as the primary Business TA partner for Service Delivery leaders, Operation Executives and Program/Client Services.

• Provide market insights, talent analytics, and hiring forecasts to support business decisions.

• Manage escalations, ensure alignment in hiring priorities, and influence strategic workforce planning.
  

4. Team Leadership & Development

• Lead, manage, and mentor TA Supervisors, Recruiters, and Sourcing teams.

• Build capability in healthcare recruitment and ensure adherence to SLA, compliance, and client requirements.

• Drive team productivity, coaching, and performance metrics.

5. TA Operations, Analytics & Compliance

• Oversee end-to-end recruitment processes and TA reporting, dashboards, key performance indicators, pipeline and funnel efficiency.

• Ensure compliance with Philippine labor laws, data privacy, hiring standards and client audit requirements.

• Ensure continuous improvement on candidate experience and hiring efficiency

• Manage vendor relationships, recruitment expenses and budgets, and job ad utilization

• Develop and maintain robust reporting systems to track recruitment performance, training outcomes, and deployment success rates.

6. Company Branding & Outreach

• Develop employer branding initiatives to attract top talent.

• Collaboration with Branding, Communications and Marketing Team to ensure strong market visibility to attract caliber talents

Required Skills and Competencies

Education and Experience:

• Bachelor's degree in Human Resources, Business Administration, or related field. Master degree or HR certifications is a plus.

• Minimum 5 years of experience in recruitment, with at least 3 years in a leadership role.

• Proven experience managing recruitment for international clients or projects.

• Strong understanding of Philippine labor laws and recruitment practices.

• Excellent communication, leadership, and strategic planning skills.

• Ability to work in a fast-paced, multicultural environment.

• High level of English proficiency, both written and spoken.