Urgent Hiring Customer Service Representative (CSR)

Nezda Technologies, Inc.; Mandaluyong; On-site; PHP 220,000 - 300,000; Full time

Benefits offered by this job

Exciting career growth opportunities

Gain valuable experience in the health

Work with a professional and support­-

Enhance your skills and career growth

Job summary

Nezda Technologies, Inc. is seeking a patient-focused healthcare BPO associate in Mandaluyong. You will assist patients with appointment scheduling and rescheduling, and handle healthcare billing inquiries.

A minimum 6 months BPO experience and good English communication are required. Onsite work with a standard schedule will apply. You will provide accurate information about healthcare services, manage patient concerns, coordinate with providers, and deliver outstanding customer service to

Qualifications

• Minimum of 6 months BPO experience in healthcare or similar accounts.
• Good English communication skills.
• Customer-oriented with problem-solving abilities.
• Willing to work onsite and follow the required work schedule.

Responsibilities

• Assist patients with appointment scheduling and rescheduling.
• Handle healthcare billing inquiries and payments.
• Provide accurate information regarding healthcare services.
• Manage patient concerns and coordinate with healthcare providers.
• Deliver excellent customer service and ensure patient satisfaction.

Skills

BPO experience

Healthcare domain

English communication

Customer-oriented

Onsite readiness

Education

Senior High School Graduate

Job description

• Minimum of 6 months BPO experience in any of the following:


• Healthcare Scheduling Account


• Medical Billing Account


• Good English communication skills.


• Customer-oriented with excellent problem-solving abilities.


• Willing to work onsite and follow the required work schedule.


• At least Senior High School Graduate.

YOUR ROLE:

• Assist patients with appointment scheduling and rescheduling.


• Handle healthcare billing and payment inquiries.


• Provide accurate information regarding healthcare services.


• Manage patient concerns and coordinate with healthcare providers.


• Deliver excellent customer service and ensure patient satisfaction.

WHY JOIN US?

• Exciting career growth opportunities.


• Gain valuable experience in the healthcare industry.


• Work with a professional and supportive team.


• Opportunity to enhance your skills and career potential.