URGENT HIRING AVEGA! Contact Centre Executive (CSR)

Asalus Corporation (IntelliCare); Makati; On-site; PHP 201,000 - 268,000; Full time

Benefits offered by this job

Paid Training

HMO Starting Day 1

Paid overtime

Up to PHP6,000 monthly allowance and 1

Job summary

Asalus Corporation (IntelliCare) in Makati is hiring a Contact Centre Executive to handle inbound calls and emails from corporate clients regarding company medical benefits, ensuring clear guidance and fast resolutions.

You will work in a 24/7 shift, provide accurate responses based on insurance contracts, coordinate with internal teams, and maintain service levels while upholding company processes and performance targets.

Responsibilities

• Receive calls and handle emails from corporate clients including clinic/hospital personnel on a 24/7 shifting arrangement
• Provide accurate responses to queries on corporate medical benefits based on actual corporate insurance contracts
• Handle general enquiries from members and endorse to relevant parties, as necessary
• Adhere to processes and individual targets to achieve overall service level targets
• Liaise and follow up with internal departments for case resolution
• Handle specific portfolio with specific service agreement

Job description

About the role

Contact Centre Executive receives inbound calls and emails from Corporate Clients with regards to their Company Medical Benefit. The role involves assisting members with their inquiries and requests and following up on cases until full resolution.

Key responsibilities

• Receive calls and handle emails from corporate clients including clinic/hospital personnel on a 24/7 shifting arrangement
• Provide accurate responses to queries on corporate medical benefits based on actual corporate insurance contracts
• Handle general enquiries from members and endorse to relevant parties, as necessary
• Adhere to processes and individual targets to achieve overall service level targets
• Liaise and follow up with internal departments for case resolution
• Handle specific portfolio with specific service agreement

Benefits

• Paid Training
• HMO Starting Day 1
• Paid overtime
• Up to PHP6,000 monthly allowance and incentive per management discretion