Corporate Medical Benefits Support Specialist (24/7)

Asalus Corporation (IntelliCare); Makati; On-site; PHP 201,000 - 268,000; Full time

Benefits offered by this job

Paid Training

HMO Starting Day 1

Paid overtime

Up to PHP6,000 monthly allowance and 1

Job summary

Asalus Corporation (IntelliCare) in Makati is hiring a Contact Centre Executive to handle inbound calls and emails from corporate clients regarding company medical benefits, ensuring clear guidance and fast resolutions.

You will work in a 24/7 shift, provide accurate responses based on insurance contracts, coordinate with internal teams, and maintain service levels while upholding company processes and performance targets.

Responsibilities

• Receive calls and handle emails from corporate clients including clinic/hospital personnel on a 24/7 shifting arrangement
• Provide accurate responses to queries on corporate medical benefits based on actual corporate insurance contracts
• Handle general enquiries from members and endorse to relevant parties, as necessary
• Adhere to processes and individual targets to achieve overall service level targets
• Liaise and follow up with internal departments for case resolution
• Handle specific portfolio with specific service agreement

Job description

Asalus Corporation (IntelliCare) in Makati is hiring a Contact Centre Executive to handle inbound calls and emails from corporate clients regarding company medical benefits, ensuring clear guidance and fast resolutions.

You will work in a 24/7 shift, provide accurate responses based on insurance contracts, coordinate with internal teams, and maintain service levels while upholding company processes and performance targets.