Urgent! Documentation and Traffic Outbound Coordinator

Gothong Southern Careers; Davao City; On-site; PHP 180,000 - 260,000; Full time

Job summary

Gothong Southern Careers is seeking an Documentation and Traffic (Outbound) professional in the Philippines. The role focuses on preparing, verifying, and processing outbound shipment documents, ensuring accurate customer transactions and timely cargo release.

The candidate will be the main contact for customers on outbound documentation and payments, while coordinating shipments and maintaining compliant records with attention to accuracy and confidentiality.

Qualifications

• Must have strong documentation and data encoding skills.
• Excellent communication and coordination abilities.
• Ability to work efficiently under pressure and meet deadlines.
• Highly organized with attention to accuracy and detail.

Responsibilities

• Prepare, verify, and process outbound shipment documents.
• Serve as primary contact for customers regarding outbound documentation and payments.
• Coordinate shipments and ensure timely release of cargo.
• Maintain accurate customer transactions and documentation records.
• Ensure compliance with company policies and shipping regulations.

Skills

Attention to detail

Excellent communication

Organization

Problem solving

Education

Bachelor's degree in related field

Tools

Microsoft Office

Job description

About the role

The Documentation and Traffic (Outbound) is responsible for preparing, verifying, and processing outbound shipment documents while ensuring accurate customer transactions and timely release of cargo. The role serves as the primary point of contact for customers regarding outbound documentation, payment processing, and shipment coordination, ensuring compliance with company policies, shipping regulations, and service standards.

Key responsibilities

• Prepare, verify, and process outbound shipment documents
• Ensure accurate customer transactions
• Ensure timely release of cargo
• Serve as primary point of contact for customers regarding outbound documentation
• Process customer payments
• Coordinate shipments
• Ensure compliance with company policies, shipping regulations, and service standards

About you

• Bachelor's degree in Business Administration, Office Administration, Communication, Logistics, Supply Chain Management, Maritime Studies, or any related four-year course
• Preferably 1–2 years of experience in Documentation, Customer Service, Logistics, Shipping, Freight Forwarding, Maritime, or related industries
• Proficient in Microsoft Office applications, particularly Excel, Word, Outlook, and PowerPoint
• Strong documentation, record management, and data encoding skills with high attention to accuracy
• Excellent communication, customer service, and coordination skills
• Able to work efficiently under pressure while handling multiple transactions and meeting deadlines
• Detail-oriented with strong organizational and problem-solving abilities
• Technology-savvy and capable of using digital systems for documentation, monitoring, and reporting
• Demonstrates professionalism, integrity, and confidentiality in handling customer and company records