Documentation and Traffic Outbound Coordinator

GOTHONG SOUTHERN; Davao City; On-site; PHP 279,000 - 446,000; Full time

Job summary

GOTHONG SOUTHERN in Davao City is seeking a Documentation Specialist for outbound shipments. You will prepare, verify, and process outbound documents to ensure accurate customer transactions and timely cargo release.

You will serve as the primary contact for customers on outbound documentation, payments, and shipment coordination, ensuring compliance with company policies and shipping regulations.

Qualifications

• Bachelor's degree or equivalent in a related field.
• Experience in documentation or logistics is a plus.
• Familiarity with shipping processes and regulatory compliance is advantageous.

Skills

Microsoft Office

Excel

Data entry

Customer service

Communication

Attention to detail

Shipping knowledge

Problem solving

Education

Bachelor's degree in Business Administration, Office Administration, Communication, Logistics, Supply Chain Management, Maritime Studies, or any related four-year course.

Job description

The Documentation and Traffic (Outbound) is responsible for preparing, verifying, and processing outbound shipment documents while ensuring accurate customer transactions and timely release of cargo. The role serves as the primary point of contact for customers regarding outbound documentation, payment processing, and shipment coordination, ensuring compliance with company policies, shipping regulations, and service standards.

Education

• Bachelor's degree in Business Administration, Office Administration, Communication, Logistics, Supply Chain Management, Maritime Studies, or any related four-year course.

Experience

• Preferably with 1–2 years of experience in Documentation, Customer Service, Logistics, Shipping, Freight Forwarding, Maritime, or related industries.

Training

• Training in Customer Service, Documentation, Shipping Operations, Logistics, Supply Chain Management, or related fields is an advantage.

Other Competencies

• Proficient in Microsoft Office applications, particularly Excel, Word, Outlook, and PowerPoint.
• Strong documentation, record management, and data encoding skills with high attention to accuracy.
• Familiarity with shipping, logistics, documentation, and freight forwarding processes is an advantage.
• Excellent communication, customer service, and coordination skills.
• Able to work efficiently under pressure while handling multiple transactions and meeting deadlines.
• Detail-oriented with strong organizational and problem-solving abilities.
• Technology-savvy and capable of using digital systems for documentation, monitoring, and reporting.
• Demonstrates professionalism, integrity, and confidentiality in handling customer and company records.