Urgent! Documentation and Traffic Outbound Coordinator

Gothong Southern Careers; Cagayan de Oro; On-site; PHP 201,000 - 335,000; Full time

Job summary

Gothong Southern Careers is seeking a Documentation and Traffic (Outbound) professional to manage outbound shipment documents, verify customer transactions, and coordinate cargo releases. You will act as the main contact for customers on outbound documentation and payments, ensuring accuracy and timely processing.

The role requires a 4-year degree and 1–2 years in related fields, with strong MS Office skills and meticulous data handling.

Qualifications

• Bachelor's degree in a related four-year course.
• 1–2 years of experience in Documentation, Customer Service, Logistics, Shipping, Freight Forwarding, Maritime, or related industries.
• Proficiency in Microsoft Office applications, particularly Excel, Word, Outlook, and PowerPoint.
• Strong documentation, record management, and data encoding skills with high attention to accuracy.
• Excellent communication, customer service, and coordination skills.
• Able to work efficiently under pressure while handling multiple transactions and meeting deadlines.
• Detail-oriented with strong organizational and problem-solving abilities.
• Technology-savvy and capable of using digital systems for documentation, monitoring, and reporting.
• Demonstrates professionalism, integrity, and confidentiality in handling customer and company records.

Responsibilities

• Prepare, verify, and process outbound shipment documents
• Ensure accurate customer transactions
• Ensure timely release of cargo
• Serve as primary point of contact for customers regarding outbound documentation
• Process customer payments
• Coordinate shipments
• Ensure compliance with company policies, shipping regulations, and service standards

Skills

Microsoft Office

Documentation

Communication skills

Attention to detail

Time management

Tech-savviness

Confidentiality

Education

Bachelor's degree

Tools

Microsoft Excel

Microsoft Word

Microsoft Outlook

Microsoft PowerPoint

Job description

About the role

The Documentation and Traffic (Outbound) is responsible for preparing, verifying, and processing outbound shipment documents while ensuring accurate customer transactions and timely release of cargo. The role serves as the primary point of contact for customers regarding outbound documentation, payment processing, and shipment coordination, ensuring compliance with company policies, shipping regulations, and service standards.

Key responsibilities

• Prepare, verify, and process outbound shipment documents
• Ensure accurate customer transactions
• Ensure timely release of cargo
• Serve as primary point of contact for customers regarding outbound documentation
• Process customer payments
• Coordinate shipments
• Ensure compliance with company policies, shipping regulations, and service standards

About you

• Bachelor's degree in Business Administration, Office Administration, Communication, Logistics, Supply Chain Management, Maritime Studies, or any related four-year course
• Preferably 1–2 years of experience in Documentation, Customer Service, Logistics, Shipping, Freight Forwarding, Maritime, or related industries
• Proficient in Microsoft Office applications, particularly Excel, Word, Outlook, and PowerPoint
• Strong documentation, record management, and data encoding skills with high attention to accuracy
• Excellent communication, customer service, and coordination skills
• Able to work efficiently under pressure while handling multiple transactions and meeting deadlines
• Detail-oriented with strong organizational and problem-solving abilities
• Technology-savvy and capable of using digital systems for documentation, monitoring, and reporting
• Demonstrates professionalism, integrity, and confidentiality in handling customer and company records