TTEC Is Hiring in Lipa! Financial Blended Chat Representatives

TTEC Customer Care Management Philippines Inc; Lipa; On-site; PHP 167,000 - 257,000; Full time

Benefits offered by this job

Health and wellness incentives

PTO

Tuition reimbursement

Job summary

TTEC Customer Care Management Philippines Inc in Lipa, Batangas is seeking a Chat Customer Service Representative to handle customer queries via chat on site. You will resolve questions, guide customers, and contribute to a positive service experience with a friendly, problem-solving approach.

The role emphasizes written communication, basic computer skills, and the ability to learn product details quickly.

Qualifications

• Must have high school diploma or equivalent.
• At least 6 months BPO experience or 6 months in lending/financial services or finance-related coursework.
• Ability to recognize, apply and explain product or service knowledge.
• Basic computer skills and internet literacy.

Responsibilities

• Answer incoming customer inquiries via chat, text, email, or social channels.
• Resolve customer issues using written communication only.
• Provide helpful, friendly support to ensure a positive experience.

Skills

Written communication

Computer experience

Product/service knowledge application

Education

High school diploma (old curriculum)

Finance-related courses

Job description

Your potential has a place here with TTEC's award-winning employment experience. As a Chat Customer Service Representative working onsite in Lipa, you'll be a part of bringing humanity to business. #experienceTTEC

Our employees have spoken. Our purpose, team, and company culture are amazing and our Great Place to Work® certification in Philippines says it all!

What You'll Do

Do you have a passion for helping others and giving them peace of mind In this role, you'll work to resolve customer issues via chat services including chat, text, email, social media, direct messaging, as well as other nonverbal platforms. Whether it's getting answers for customers quickly, consulting on products with compassion or resolving their issues with a smile, you'll be the difference between their customer experience being just average or an exceptional one.

During a Typical Day, You'll

• Answer incoming communications from customers
• Connect and resolve issues with customers using written communication only

What You Bring to the Role

• At least Highschool graduate (old curriculum)
• At least 6 months BPO experience or 6 months experience in lending and financial services or graduate of any finance related courses
• Recognize, apply and explain your product or service knowledge
• Computer experience

What You Can Expect

• Supportive of your career and professional development
• An inclusive culture and community minded organization where giving back is encouraged
• A global team of curious lifelong learners guided by our company values
• And we have a healthy benefits package based on your position that could include PTO, tuition reimbursement, health and wellness incentives