Kickstart Your Journey with TTEC Lipa – Financial Agent | Up to ₱26K

TTEC; Batangas City; On-site; PHP 201,000 - 312,000; Full time

Benefits offered by this job

Supportive of career development

Inclusive culture

Health benefits package

PTO and tuition reimbursement

Job summary

A leading customer service company in Batangas City is seeking a Chat Customer Service Representative to resolve customer issues through chat and other nonverbal platforms. The ideal candidate will have completed at least 2 years of college and have call center experience. This role offers an inclusive working environment and a comprehensive benefits package.

Qualifications

• At least 6 months call center experience or background in lending or financial services.
• Ability to apply and explain product or service knowledge.
• Recognize, apply and explain product/service knowledge; use written communication.

Responsibilities

• Answer incoming communications from customers.
• Connect and resolve issues using written communication only.

Skills

Customer service

Written communication

Product knowledge

Computer experience

Education

Completed 2 years in college

Tools

Computer skills

Job description

Your potential has a place here with TTEC’s award-winning employment experience. As a Chat Customer Service Representative working onsite in Lipa, you’ll be a part of bringing humanity to business. #experienceTTEC

Our employees have spoken. Our purpose, team, and company culture are amazing and our Great Place to Work certification in Philippines says it all!

We're making it easy for you to connect with our recruiters and get hired faster. Stop by TTEC Lipa, Monday to Friday from 10am to 3pm at Level 2 of Robinsons Place Lipa, Mataas na Lupa.

What You’ll Do

Do you have a passion for helping others and giving them peace of mind? In this role, you'll work to resolve customer issues via chat services including chat, text, email, social media, direct messaging as well as other nonverbal platforms. Whether it’s getting answers for customers quickly, consulting on products with compassion or resolving their issues with a smile, you’ll be the difference between their customer experience being just average or an exceptional one.

During a Typical Day, You’ll

• Answer incoming communications from customers
• Connect and resolve issues with customers using written communication only

What You Bring to the Role

• Completed 2 years in college or equivalent
• Atleast 6 months call center experience or with background in lending or financial services
• Recognize, apply and explain your product or service knowledge
• Computer experience

What You Can Expect

• Supportive of your career and professional development
• An inclusive culture and community minded organization where giving back is encouraged
• A global team of curious lifelong learners guided by our company values
• And we have a healthy benefits package based on your position that could include PTO, tuition reimbursement, health and wellness incentives