Earn Up to ₱26K Package! Financial Blended Chat Representative | TTEC Lipa

TTEC Customer Care Management Philippines Inc; Lipa; On-site; PHP 167,000 - 301,000; Full time

Benefits offered by this job

PTO

Tuition reimbursement

Health and wellness incentives

Job summary

Your potential has a place here with TTEC's award-winning employment experience. As a Chat Customer Service Representative working onsite in Lipa, you'll be a part of bringing humanity to business.

In this role, you'll resolve customer issues via chat, text, email, social media, direct messaging, and other nonverbal platforms, delivering fast answers with compassion. You'll connect with customers daily, answering inquiries and guiding them to resolutions using written communication only, with a

Qualifications

• Highschool graduate (old curriculum) required.
• 6 months BPO experience or 6 months lending/financial services experience or finance-related degree.
• Recognize, apply and explain your product or service knowledge.
• Computer experience is required.

Responsibilities

• Resolve customer issues via chat services including chat, text, email, social media, direct messaging, and other nonverbal platforms.
• Answer incoming communications from customers.
• Connect and resolve issues with customers using written communication only.

Skills

Written communication

Product knowledge

Computer experience

Education

Highschool graduate (old curriculum)

Finance related courses

Job description

Your potential has a place here with TTEC's award-winning employment experience. As a Chat Customer Service Representative working onsite in Lipa, you'll be a part of bringing humanity to business. #experienceTTEC

Our employees have spoken. Our purpose, team, and company culture are amazing and our Great Place to Work® certification in Philippines says it all!

What You'll Do

Do you have a passion for helping others and giving them peace of mind In this role, you'll work to resolve customer issues via chat services including chat, text, email, social media, direct messaging, as well as other nonverbal platforms. Whether it's getting answers for customers quickly, consulting on products with compassion or resolving their issues with a smile, you'll be the difference between their customer experience being just average or an exceptional one.

During a Typical Day, You'll

• Answer incoming communications from customers
• Connect and resolve issues with customers using written communication only

What You Bring to the Role

• At least Highschool graduate (old curriculum)
• At least 6 months BPO experience or 6 months experience in lending and financial services or graduate of any finance related courses
• Recognize, apply and explain your product or service knowledge
• Computer experience

What You Can Expect

• Supportive of your career and professional development
• An inclusive culture and community minded organization where giving back is encouraged
• A global team of curious lifelong learners guided by our company values
• And we have a healthy benefits package based on your position that could include PTO, tuition reimbursement, health and wellness incentives