Career Opportunity in TTEC Lipa | Financial Blended Chat

TTEC Customer Care Management Philippines Inc; Lipa; On-site; PHP 240,000 - 360,000; Full time

Benefits offered by this job

Health benefits package

PTO

Tuition reimbursement

Health and wellness incentives

Job summary

TTEC Customer Care Management Philippines Inc is seeking a Chat Customer Service Representative to be onsite in Lipa. You will handle customer inquiries primarily through written channels, providing peace of mind and compassionate guidance.

The role emphasizes clear product knowledge and a customer-first approach. Responsibilities include answering inquiries and resolving issues via chat, text, email, and social media, ensuring timely, friendly, and effective service.

Qualifications

• Must be a high school graduate (old curriculum).
• 6 months BPO experience or 6 months experience in lending/financial services, or finance-related degree.
• Strong written communication and ability to explain product knowledge.
• Computer experience.

Responsibilities

• Answer incoming communications from customers.
• Resolve issues via chat, text, email, social media, and other written channels.

Skills

Written communication

Product knowledge

Computer skills

Customer service mindset

Education

High school graduate

Finance-related courses or degree

Job description

Your potential has a place here with TTEC's award-winning employment experience. As a Chat Customer Service Representative working onsite in Lipa, you'll be a part of bringing humanity to business. #experienceTTEC

Our employees have spoken. Our purpose, team, and company culture are amazing and our Great Place to Work® certification in Philippines says it all!

What You'll Do

Do you have a passion for helping others and giving them peace of mind In this role, you'll work to resolve customer issues via chat services including chat, text, email, social media, direct messaging, as well as other nonverbal platforms. Whether it's getting answers for customers quickly, consulting on products with compassion or resolving their issues with a smile, you'll be the difference between their customer experience being just average or an exceptional one.

During a Typical Day, You'll

• Answer incoming communications from customers
• Connect and resolve issues with customers using written communication only

What You Bring to the Role

• At least Highschool graduate (old curriculum)
• At least 6 months BPO experience or 6 months experience in lending and financial services or graduate of any finance related courses
• Recognize, apply and explain your product or service knowledge
• Computer experience

What You Can Expect

• Supportive of your career and professional development
• An inclusive culture and community minded organization where giving back is encouraged
• A global team of curious lifelong learners guided by our company values
• And we have a healthy benefits package based on your position that could include PTO, tuition reimbursement, health and wellness incentives