Unit Owner Experience Coordinator

Ayala Property Management Corporation (APMC); Philippines; On-site; PHP 335,000 - 502,000; Full time

Job summary

Ayala Property Management Corporation (APMC) is seeking a proactive Customer Relations Associate to directly contact unit owners, update on concerns, and document issues for proper follow-up. The role emphasizes clear English communication and courteous service.

You will gather access details for inspections, coordinate with project leads and specialists, and maintain a contractor contact database. A 4-year degree is preferred, with strong written and spoken English and customer service skills.

Qualifications

• Graduate of any 4-year course.
• Strong communication skills for directly contacting unit owners.
• Experience in accurately recording and classifying concerns reported by unit owners for proper documentation and follow-up.
• Skilled in monitoring and ensuring customer satisfaction through survey responses.
• Good in English communications.
• With customer service skills.

Responsibilities

• Contacts directly to the unit owner.
• Provides updates to the status of pending, ongoing, and closed concerns daily.
• Asks client for access during initial inspection and repair.
• Informs Project Leads and Specialist regarding the raised concerns within the day.
• Records the classification of concern raised by unit owner within the day.
• Monitors and ensures customer survey response.
• Provides database of contact of accredited contractor.

Skills

Strong communication skills

Customer service skills

English communications

Monitoring customer satisfaction

Documentation & follow-up

Education

4-year course (preferably Tourism)

Job description

Ayala Property Management Corporation (APMC) is seeking a proactive Customer Relations Associate to directly contact unit owners, update on concerns, and document issues for proper follow-up. The role emphasizes clear English communication and courteous service.

You will gather access details for inspections, coordinate with project leads and specialists, and maintain a contractor contact database. A 4-year degree is preferred, with strong written and spoken English and customer service skills.