Property Account Manager: Owner & Tenant Experience

Royal York Property Management, inc.; Cebu City; Hybrid; PHP 1,310,000 - 1,528,000; Full time

Job summary

Royal York Property Management, inc. is seeking an experienced Account Manager to oversee owner and tenant experiences across active property management files.

You will ensure timely communication, timely follow-ups, documentation accuracy, and coordinated action with owners, tenants, internal teams, and service providers. This full-time role requires managing multiple files, maintaining organized records, and delivering professional, proactive client outcomes in a high-volume environment.

Qualifications

• 3–5+ years of Account Management, Client Success, Client Services, Relationship Management, Property Management, or equivalent experience.
• Proven ability to manage multiple clients, accounts, properties, or files at the same time.
• Strong communication skills handling owner, tenant, or client concerns.
• High process discipline and comfort with a structured CRM workflow.
• Strong follow-up habits and task management.
• Ability to stay calm under pressure in a high-volume environment.
• Professional judgment for handling complaints, escalations, deadlines, and sensitive client issues.

Responsibilities

• Act as a main point of contact for property owners and tenants throughout the management process.
• Manage multiple active client and property files with strong organization and follow-up.
• Provide proactive updates so owners know what is happening, what is pending, and what happens next.
• Handle time-sensitive issues with urgency, professionalism, and clear communication.
• Coordinate next steps between owners, tenants, internal departments, vendors, and property management operations.
• Collect, review, and track required documentation according to company process.
• Maintain clean CRM records with notes, tasks, follow-ups, updates, and file movement.
• Identify stalled files, missed follow-ups, client concerns, and service issues before they escalate.
• Escalate issues early to protect client satisfaction with sound judgment.
• Support a structured, process-driven client experience from start to finish.

Skills

Account Management

Client Success

Communication

CRM workflow

Documentation

Time management

Job description

Royal York Property Management, inc. is seeking an experienced Account Manager to oversee owner and tenant experiences across active property management files.

You will ensure timely communication, timely follow-ups, documentation accuracy, and coordinated action with owners, tenants, internal teams, and service providers. This full-time role requires managing multiple files, maintaining organized records, and delivering professional, proactive client outcomes in a high-volume environment.