Unified Communications Infrastructure Engineer

Hammerjack Pty Ltd; Philippines; On-site; PHP 600,000 - 900,000; Full time

Job summary

QBE is seeking an experienced IT Infrastructure professional to design, build, and support Unified Communications solutions. You will translate architectural designs into operational plans, ensure secure, resilient services, and collaborate with engineers, vendors, and stakeholders to deliver reliable infrastructure across the business.

The role emphasizes incident response, risk minimization, ITIL-aligned service delivery, and continuous improvement within a regulated enterprise.

Qualifications

• Tertiary Degree or equivalent combination of education and work experience.
• Some relevant work experience.
• Experience in regulated industries, ideally finance services, with large distributed environments.
• Experience working within an ITIL service management framework.

Responsibilities

• Maintain the security, confidentiality and integrity of information systems through compliance with relevant legislation and regulations.
• Take ownership of problems and proactively resolve technical issues, ensuring solutions meet business requirements.
• Design, implement and operate IT infrastructure technologies and solutions.
• Create system designs to meet defined business needs, working with stakeholders to translate business problems into technical designs.
• Understand and identify problems, analyse and provide appropriate solutions.
• Maintain focus on the whole life of service delivery, ensuring IT products and vendors deliver services.
• Demonstrate lateral thinking to troubleshoot and resolve technical issues across various technology capabilities.
• Visualise ideal user services and explore different design approaches.
• Collaborate with stakeholders to deliver outstanding customer experiences through technical expertise.
• Identify and assess risks within your subject matter area, lead risk-related dialogue as the SME for that domain, and support stakeholders in making informed, risk-based decisions. Mitigate risks in delivery while keeping to agreed plan and timeframes.

Skills

Communication

Critical Thinking

Customer Service

Disaster Recovery Strategies

Information Security

Intentional collaboration

Intrusion Prevention

IT Infrastructure Operations

Managing performance

Problem Solving

Risk Management

Stakeholder Management

Strategic Planning

Team Development

Troubleshooting

Education

Tertiary Degree or equivalent

Job description

QBE is seeking an experienced IT Infrastructure professional to design, build, and support Unified Communications solutions. You will translate architectural designs into operational plans, ensure secure, resilient services, and collaborate with engineers, vendors, and stakeholders to deliver reliable infrastructure across the business.

The role emphasizes incident response, risk minimization, ITIL-aligned service delivery, and continuous improvement within a regulated enterprise.