Infrastructure Engineering Specialist (Unified Communications & Collaboration)

QBE GROUP SHARED SERVICES LIMITED - PHILIPPINE BRANCH; Metro Manila; On-site; PHP 500,000 - 900,000; Full time

Job summary

QBE GROUP SHARED SERVICES LIMITED - PHILIPPINE BRANCH seeks an IT Service Management professional to ensure security, integrity, and reliability of information systems. You will own incident resolution, design and operate IT infrastructure, and collaborate with stakeholders to translate business needs into technical solutions.

The role emphasizes risk assessment, adherence to ITIL processes, and proactive problem solving within a regulated, global insurance IT environment.

Qualifications

• Tertiary degree or equivalent combination of education and work experience.
• Experience in regulated environments is a plus.
• Familiarity with ITIL service management practices.

Responsibilities

• Maintain security, confidentiality and integrity of information systems.
• Take ownership of problems and resolve technical issues.
• Design, implement and operate IT infrastructure technologies and solutions.
• Create system designs with stakeholders to translate business problems into technical designs.
• Identify and assess risks, and support risk-based decisions.

Skills

ITIL

Risk management

Stakeholder collaboration

Problem solving

Education

Tertiary Degree or equivalent

Tools

Information security tools

Job description

Responsibilities:

• Maintain the security, confidentiality and integrity of information systems through compliance with relevant legislation and regulations.
• Take ownership of problems and proactively resolve technical issues, ensuring solutions meet business requirements.
• Design, implement and operate IT infrastructure technologies and solutions.
• Create system designs to meet defined business needs, working with stakeholders to translate business problems into technical designs.
• Understand and identify problems, analyse and provide appropriate solutions.
• Maintain focus on the whole life of service delivery, ensuring IT products and vendors deliver services.
• Demonstrate lateral thinking to troubleshoot and resolve technical issues across various technology capabilities.
• Visualize ideal user services and explore different design approaches.
• Collaborate with stakeholders to deliver outstanding customer experiences through technical expertise.
• Identify and assess risks within your subject matter area, lead risk-related dialogue as the SME for that domain, and support stakeholders in making informed, risk-based decisions. Mitigate risks in delivery while keeping to agreed plan and timeframes.

Work Experience:

Necessary Work Experience includes:

• Some relevant experience.

Preferred Work Experience includes:

• Experience in regulated industries, ideally finance services, with large distributed environments.
• Experience working within an ITIL service management framework.

Qualifications:

Necessary Qualifications include:

• Tertiary Degree or equivalent combination of education and work experience.

Global Disclaimer:

The duties listed in this job description do not limit the assignment of work. They are not to be construed as a complete list of the duties normally to be performed in the position or those occasionally assigned outside an employee’s normal duties. Our Group Code of Ethics and Conduct addresses the responsibilities we all have at QBE to our company, to each other and to our customers, suppliers, communities and governments. It provides clear guidance to help us to make good judgement calls.

US Only Disclaimer:

To successfully perform this job, the individual must be able to perform each essential job responsibility satisfactorily. Reasonable accommodations may be made to enable an individual with disabilities to perform the essential job responsibilities.

US Only - Travel Frequency:

Infrequent (approximately 1-4 trips annually)

US Only - Physical Demands:

General office jobs: Work is generally performed in an office environment in which there is not substantial exposure to adverse environmental conditions. Must have the ability to remain in a stationary position for extended periods of time. Must be able to operate basic office equipment including telephone, headset and computer. Incumbent must be able to lift basic office equipment up to 20 lbs.