Collections Specialist

InLife Benefits PH; Makati; On-site; PHP 300,000 - 420,000; Full time

Job summary

InLife Benefits PH in Makati is seeking an experienced Collections Specialist to recover delinquent accounts by contacting customers through phone, email, and mail to negotiate payment plans that protect revenue. The role requires meticulous record-keeping, adherence to laws, and professional customer interaction.

The position involves collaboration across departments, escalation when needed, and preparing regular collection reports.

Qualifications

• Experience in collections, credit management, or debt recovery within insurance or financial services preferred.
• Strong verbal and written communication with diverse customers.
• Proven negotiation and interpersonal skills under pressure.
• Proficiency with collections software and systems; quick to learn new tools.
• Solid knowledge of consumer protection laws and ethical collection practices.
• Excellent organization and time management to handle multiple accounts.

Responsibilities

• Contact customers with outstanding accounts via phone, email, and written correspondence to facilitate payment recovery.
• Negotiate payment arrangements and develop mutually acceptable solutions with customers to resolve delinquent accounts.
• Maintain accurate and comprehensive records of all collection activities, communications, and outcomes in the designated system.
• Monitor account status and follow up on payment commitments to ensure compliance and reduce default.
• Escalate accounts that warrant special attention or management intervention per company procedures.
• Prepare collection reports and provide regular updates on account status and collection performance metrics.
• Comply with consumer protection laws and company collection policies during all collection activities.
• Assist in the preparation of documentation required for legal action where necessary.
• Collaborate with other departments to resolve customer queries and account discrepancies.

Skills

Collections exp

Negotiation

Customer service

Attention to detail

Communication skills

Ethical collection

Time management

Collections software

Job description

• Contact customers with outstanding accounts via telephone, email, and written correspondence to facilitate payment recovery
• Negotiate payment arrangements and develop mutually acceptable solutions with customers to resolve delinquent accounts
• Maintain accurate and comprehensive records of all collection activities, communications, and outcomes in the designated system
• Monitor account status and follow up on payment commitments to ensure compliance and reduce the rate of default
• Escalate accounts that warrant special attention or require management intervention in accordance with company procedures
• Prepare collection reports and provide regular updates on account status and collection performance metrics
• Comply with all relevant consumer protection legislation and company collection policies during all collection activities
• Assist in the preparation of documentation required for legal action where necessary
• Collaborate with other departments to resolve customer queries and account discrepancies

About you

• Proven experience in a collections, credit management, or debt recovery role, ideally within the insurance or financial services sector
• Strong verbal and written communication skills with the ability to communicate effectively and professionally with customers from diverse backgrounds
• Excellent negotiation and interpersonal skills, with the capacity to remain calm and courteous under challenging circumstances
• Proficiency in using collections software and computer systems, with the ability to quickly learn new technologies
• Solid understanding of consumer protection laws and ethical collection practices
• Strong organizational and time management skills with the ability to prioritize multiple accounts effectively
• Attention to detail and accuracy in record-keeping and documentation
• Target-driven mindset with demonstrated ability to achieve or exceed performance objectives
• High level of integrity and professionalism when handling sensitive financial information
• Fluency in English; proficiency in additional local languages is advantageous