UK Collections Specialist | 40K SIGN ON BONUS

Private Advertiser; Philippines; Hybrid; PHP 300,000 - 420,000; Full time

Benefits offered by this job

Pioneer Account

Competitive OFFER

Joining bonus 40k

Night differential 20%

HMO coverage Day 1

Additional benefits

Job summary

Private Advertiser is seeking a customer support representative to provide high-quality service for a UK-based financial institution. You will handle account inquiries, resolve issues, and ensure compliance with UK regulations and service standards.

Eligible candidates typically have at least 1 year in collections and strong problem-solving and communication skills, with exposure to international customers. Night differential and HMO benefit included, joining bonus provided.

Qualifications

• At least HS old curriculum graduate.
• At least 1 year of collections experience; for US and AU support, candidates must have collections experience in the banking or financial services industry; for UK support, candidates with collections experience from any industry are acceptable.
• Understanding of collections domain and comfortable in dealing with international customers.
• Good problem solving skills with proper and assertive communication
• Understanding of customer service domain and comfortable in dealing with international customers
• Good to have: Exposure to US or UK banking industry.

Responsibilities

• Deliver high-quality customer support to clients of a UK-based financial institution.
• Handle account-related inquiries and resolve customer concerns.
• Ensure compliance with UK financial regulations and company service standards.

Skills

Problem solving

Communication skills

Customer service

International customers

US/UK banking

Education

High School Graduate

Job description

Responsible for delivering high-quality customer support to clients of a UK-based financial institution. The role involves handling account-related inquiries, resolving customer concerns, and ensuring compliance with UK financial regulations and company service standards.

Compensation & Benefits

• Pioneer Account

• Competitive OFFER(Depends on your previous salary and experience)

• Joining bonus of 40k

• 20% night differential

• HMO coverage starting Day 1

• Additional benefits to be discussed during the Job Offer

Qualifications

• At least HS old curriculum graduate

• At least 1 year of collections experience; for US and AU support, candidates must have collections experience in the banking or financial services industry; for UK support, candidates with collections experience from any industry are acceptable.

• Understanding of collections domain and comfortable in dealing with international customers

• Good problem solving skills with proper and assertive communication

• Understanding of customer service domain and comfortable in dealing with international customers

• Good to have: Exposure to US or UK banking industry