Uk Financial Collections Specialist

Wipro Philippines Inc.; Quezon City; On-site; PHP 279,000 - 469,000; Full time

Job summary

Wipro Philippines Inc. is seeking a Collections Specialist to manage customer accounts, handle overdue balances, and support customers through professional collections processes.

The role requires negotiating payment arrangements, handling challenging conversations, and communicating with international customers while meeting performance targets. Candidates should have at least 1 year of collections experience and be comfortable with a range of industries, including banking/financial services

Qualifications

• At least 1 year of collections experience; for US and AU support, experience in banking/financial services; for UK support, experience in any industry under a collections LOB.

Responsibilities

• Handle inbound and/or outbound collections calls related to outstanding balances.
• Negotiate appropriate payment arrangements with customers.
• Explain account balances, payment options, and collection processes clearly.
• Maintain accurate and complete account documentation and records.
• Escalate complex or sensitive cases when necessary.
• Meet individual and team collection, productivity, quality, and customer experience targets.
• Follow policies, procedures, compliance requirements, and quality standards.
• Deliver professional communication with international customers.

Skills

Negotiation skills

Assertive communication

Understanding of collections

International customers

Education

HS/SHS to College graduate

Job description

Job Description

We are looking for a Collections Specialist to handle customer accounts, manage outstanding balances, and support customers through effective and professional collections processes. The successful candidate should be confident in negotiating payment arrangements, handling challenging conversations, and communicating with international customers.

Key Responsibilities

• Handle inbound and/or outbound collections calls related to outstanding customer accounts.
• Contact customers regarding overdue balances and negotiate appropriate payment arrangements.
• Apply effective negotiation techniques to achieve collection targets while maintaining professionalism.
• Clearly explain account balances, payment options, and applicable collection processes.
• Handle customer objections, concerns, and difficult conversations with confidence and empathy.
• Maintain accurate and complete account documentation and collection records.
• Follow established policies, procedures, compliance requirements, and quality standards.
• Deliver professional and assertive communication when dealing with international customers.
• Meet individual and team performance targets, including collection, productivity, quality, and customer experience metrics.
• Escalate complex or sensitive cases when necessary.
• Ensure all customer interactions are handled in accordance with the applicable collections guidelines and processes.

Job Qualifications

Educational Requirement: At least HS old curriculum/SHS/2nd year completed up to college graduate

Work Experience *MANDATORY REQUIREMENT*
At least 1 year of collections experience; for US and AU support, candidates must have collections experience in the banking or financial services industry; for UK support, candidates with collections experience from any industry are acceptable (should be under a collections LOB, and not under a CSR LOB with collections call concerns).
Good negotiation skills along with proper and assertive communication
Understanding of collections domain and comfortable in dealing with international customers