UK Banking Customer Service Training Lead

Recruitify_HR; Quezon City; On-site; PHP 391,000 - 725,000; Full time

Job summary

A leading recruitment firm is seeking a Training Specialist to develop and deliver training programs for financial customer service representatives. The ideal candidate will have 3-5 years of experience in training or customer service, alongside a strong understanding of banking and financial services. This role involves evaluating training needs, providing coaching, and ensuring compliance with industry standards. Candidates with a background in BPO and call center environments are encouraged to apply.

Qualifications

• 3-5 years of experience in training or relevant customer service roles.
• Experience in BPO and call center environments.

Responsibilities

• Develop and deliver training programs for financial customer service representatives.
• Evaluate training needs through ongoing research and feedback.
• Provide coaching and support to enhance team performance.
• Monitor and assess effectiveness of training programs.
• Ensure compliance with industry standards.

Skills

Strong understanding of banking and financial services

Excellent communication and interpersonal skills

Ability to motivate and inspire team members

Education

Bachelors degree in a relevant field

Job description

A leading recruitment firm is seeking a Training Specialist to develop and deliver training programs for financial customer service representatives. The ideal candidate will have 3-5 years of experience in training or customer service, alongside a strong understanding of banking and financial services. This role involves evaluating training needs, providing coaching, and ensuring compliance with industry standards. Candidates with a background in BPO and call center environments are encouraged to apply.