TSR (Technical Support) - Telco / Telecommunication - Taguig (Start ASAP)

HCL Technologies Philippines Inc; Taguig; On-site; PHP 600,000 - 900,000; Full time

Job summary

HCL Technologies Philippines Inc. is seeking a provisioning professional with strong telecom knowledge to manage LEC interactions and porting orders. You will coordinate with internal and external stakeholders, escalate issues, and support complex orders while contributing to process improvements.

Ideal candidates have CCNA knowledge, networking basics (LAN/WAN/firewalls), and 2–5 years in telecom provisioning, with strong problem-solving and communication skills.

Qualifications

• Foundational knowledge of Local Exchange Carriers (LEC) and carrier interfaces.
• Strong understanding of network topologies.
• CCNA level knowledge; CCNA certification is an advantage.
• Understanding of networking basics (LAN, WAN, firewalls).
• Problem-solving and communication skills.
• Good team management skills.
• Escalation handling.
• Knowledge on report creation using Excel and Gemini.
• Experience: 2–5 years in telecom provisioning.

Responsibilities

• Basic knowledge about Local Exchange Carriers (LEC) and interfaces.
• Carrier management: communicate and negotiate port-in/port-out orders with LECs.
• Coordinate with stakeholders to ensure project alignment and delivery.
• Proactively handle technical and process escalations and resolutions.
• Provide timely support to the team on complex orders.
• Work on process improvement ideas.

Skills

LEC knowledge

Carrier management

Networking fundamentals

CCNA knowledge

LAN/WAN/Firewalls

Escalation handling

Stakeholder communication

Excel reporting

Gemini reporting

Team management

Tools

Excel

Gemini

Job description

Role Overview-E0 Provisioning:

We are looking for a professional with a strong technical background in telecommunications and carrier relations. The ideal candidate will possess a solid understanding of network and provisioning workflows.

Key Responsibilities:

• Basic knowledge about the Local exchange carrier andLEC (Local exchange carrier).

• Carrier Management: Effectively communicate and negotiate with Local Exchange Carriers (LEC) regarding port-in and port-out orders.

• Stakeholder Communication: Coordinate with internal and external stakeholders to ensure project alignment and successful delivery.

• Escalation Management: Proactively handle technical and process-related escalations, ensuring effective de-escalation and resolution.

• Provide timely support to the team members while on complex orders.

• Work on process improvement ideas.

Required Skills and Qualifications:

• Foundational knowledge of Local Exchange Carriers (LEC) and carrier-specific interfaces.

• Strong understanding of network and its related topologies.

• CCNA level knowledge; a CCNA certification is considered a significant advantage.

• Understanding of networking basics (LAN, WAN, firewalls)

• Problem-solving and communication skills

• Good team management skills

• Escalation handling

• Knowledge on report creation using excel and Gemini

Experience:2-5years in telecom provisioning.