URGENT: Technical Support (TSR) / Service Desk (SD) - (Telco - Voice Account)

HCL Technologies Philippines Inc; Taguig; On-site; PHP 480,000 - 640,000; Full time

Job summary

HCL Technologies Philippines Inc is seeking a provisioning professional with a strong telecom and carrier relations background. You will handle LEC interfaces, port-in/port-out orders, and coordinate with internal and external stakeholders to ensure timely delivery.

The role requires solid problem-solving, effective escalation management, and the ability to generate reports using Excel and Gemini. A 2–5 year track record in telecom provisioning is preferred, with CCNA knowledge being a plus.

Qualifications

• Foundational knowledge of Local Exchange Carriers (LEC) and carrier interfaces.
• Strong understanding of network topologies and LAN/WAN basics.
• CCNA level knowledge; CCNA certification is a plus.
• Knowledge of networking basics (LAN, WAN, firewalls).
• Good problem-solving and communication skills.
• Effective team management and escalation handling.
• Experience with report creation using Excel and Gemini.

Responsibilities

• Basic knowledge about Local Exchange Carriers (LEC) and interfaces.
• Carrier Management: negotiate port-in/port-out with LECs.
• Coordinate with stakeholders for project alignment and delivery.
• Proactively manage technical and process escalations.
• Provide timely support to team on complex orders.
• Contribute to process improvement ideas.

Skills

Local Exchange Carriers (LEC)

Network topologies

CCNA knowledge

Networking basics

Problem-solving

Communication

Team management

Escalation handling

Excel

Gemini

Tools

Excel

Gemini

Job description

Role Overview-E0 Provisioning:

We are looking for a professional with a strong technical background in telecommunications and carrier relations. The ideal candidate will possess a solid understanding of network and provisioning workflows.

Key Responsibilities:

• Basic knowledge about the Local exchange carrier andLEC (Local exchange carrier).

• Carrier Management: Effectively communicate and negotiate with Local Exchange Carriers (LEC) regarding port-in and port-out orders.

• Stakeholder Communication: Coordinate with internal and external stakeholders to ensure project alignment and successful delivery.

• Escalation Management: Proactively handle technical and process-related escalations, ensuring effective de-escalation and resolution.

• Provide timely support to the team members while on complex orders.

• Work on process improvement ideas.

Required Skills and Qualifications:

• Foundational knowledge of Local Exchange Carriers (LEC) and carrier-specific interfaces.

• Strong understanding of network and its related topologies.

• CCNA level knowledge; a CCNA certification is considered a significant advantage.

• Understanding of networking basics (LAN, WAN, firewalls)

• Problem-solving and communication skills

• Good team management skills

• Escalation handling

• Knowledge on report creation using excel and Gemini

Experience:

2-5years in telecom provisioning.