Trust & Safety Delivery Operations Lead

Accenture in the Philippines; Quezon City; On-site; PHP 600,000 - 1,200,000; Full time

Job summary

Accenture is seeking a Delivery Operations Sr Analyst in the Philippines to lead a Trust & Safety team that analyzes and reviews user content across media types. The role involves coaching a team of about 25, ensuring compliance with client policies, and engaging with prompts for evaluating AI model responses.

The work is based in an office setting with associated well-being support and program participation.

Qualifications

• Strong coping, emotional resilience, and stress-management skills.
• Ability to perform duties objectively, devoid of inherent biases or personal beliefs.
• Strong attention to detail.
• Excellent comprehension, communication and English skills.
• Comfort synthesizing and analyzing information from multiple streams.
• Strong critical thinking and decision making.

Responsibilities

• Manage the team of Trust & Safety resources, provide coaching/feedback based on performance/career growth.
• A Team Leader oversees a team size :25 employees and motivates them to do their job efficiently.
• Support those who review, classify and/or remove content per client guidelines, using tools and prompts to interrogate AI models.
• Understand and remain updated on changing client policies and guidelines.
• Investigate, resolve, research, and relay complex content or AI issues to the team.

Skills

Coping resilience

Bias-free analysis

Attention to detail

English communication

Info synthesis

Critical thinking

Job description

Accenture is seeking a Delivery Operations Sr Analyst in the Philippines to lead a Trust & Safety team that analyzes and reviews user content across media types. The role involves coaching a team of about 25, ensuring compliance with client policies, and engaging with prompts for evaluating AI model responses.

The work is based in an office setting with associated well-being support and program participation.